Medical Receptionist Base Salary $66,066 – $70,142
Remote Loading 5,081
Salary Packaging $16,000
Total potential earnings: $71,147 – $91223 per annum (Salary, Remote Loading Allowance and Salary Packaging Benefits) plus additional benefits detailed below.
Comprised of:
- Base Salary: $66,066 – $70,142 p.a.
- Remote Loading Allowance: $5,081 p.a.
- Salary Packaging: Up to approximately $16,000 p.a.
- Plus Laundry Allowance (ACCHO), Superannuation and additional benefits
Program Leave
: Unique 6-week continuous service cycle with 1 week paid leave. (in addition to other leave entitlements)
PURPOSE
OF THE ROLE
The
Medical Receptionist is the first point of contact for clients accessing the
clinic and plays a vital role in ensuring a welcoming, culturally safe, and
efficient front‑of‑house service.
The
role supports clinical operations by managing reception services, assisting
patients and families, and maintaining accurate administrative systems while
always ensuring confidentiality and culturally respectful engagement
PRIMARY
RESPONSIBILITIES
- Client
and Community Service
· Greet patients,
families and visitors in a respectful, culturally safe manner
· Appointment
management — schedule, confirm, and adjust bookings using the clinical
software system.
· Cultural safety
— ensure all interactions support Aboriginal and Torres Strait Islander
cultural needs.
· Waiting room
support — maintain a calm, safe, and organised environment.
· May be required
to assist clients and / or community members in completing Far West Coast medical
forms, providing guidance and support as needed.
Administrative
and Reception Duties
·Phone and enquiry handling — manage incoming calls,
messages, and service enquiries.
·Client record management — update demographic
details, Medicare information, and consent forms.
·Billing and Medicare processes — process claims,
private billing, and follow-up rejected claims.
·Correspondence management — manage referrals,
recalls, reminders, and incoming/outgoing documents.
·Data entry — ensure accurate and timely entry into
clinical systems (Communicare, MMEx, Best Practice
·Provide assistance, guidance and direction to the
Medical Receptionist Trainee as required
Clinic
Operations Support (Including PATS Coordination)
·Clinical team support — assist nurses, GPs, and
health workers with workflow coordination.
·Ongoing communication with FWCAC, Piling Trust,
Integrated Team Care (Yadu), and Aboriginal Liaison Officers of relevant
hospitals to support patient travel and care coordination.
·Internal referral receipt, appointment
confirmation, and coordination of transport requirements.
·Gathering required internal clinical information to
support PATS applications, specialist bookings, and hospital liaison.
·Updating internal client transport boards to
maintain accurate visibility of patient movements and vehicle allocations.
·Coordination of vehicle availability, drivers,
travel assistants (TA), chaperones, fuel cards, taxi vouchers, and related
travel supports.
·Culturally safe discussions with clients and family
members regarding their travel journey and support needs.
·Acting as point of contact for clients returning
home, including managing delays or last‑minute changes.
·Daily opening/closing procedures — prepare
reception area, check equipment, secure records.
·Transport coordination — book community transport
where applicable.
·Stock and supplies — maintain reception stationery
and forms.
PATS
(Patient Assistance Travel Scheme) Coordination
·PATS administration — support clients to complete
PATS forms, ensuring accuracy and eligibility requirements.
·Appointment verification — obtain GP/specialist
confirmation, referrals, and supporting documentation.
·Travel and accommodation coordination — assist
clients with booking approved travel, accommodation, and escorts as per PATS
guidelines.
·Liaison with PATS offices — communicate with NT/SA
PATS teams regarding approvals, variations, and documentation.
·Development of itineraries and communication with
external health organisations for completion of PATS Form C and other
required documentation.
·Record keeping — maintain accurate PATS records,
receipts, and follow-up requirements.
·Client support — provide culturally safe assistance
to clients navigating travel for medical care.
KEY
SELECTION CRITERIA
Essential
·Experience in medical reception or customer service
in a busy environment.
·Understanding of Aboriginal and Torres Strait
Islander health, culture, and community needs.
·Strong communication skills with the ability to
engage respectfully with clients and families.
·Ability to maintain strict confidentiality and
handle sensitive information.
·Competence in clinical software (Communicare, MMEx,
Best Practice, or similar).
·Ability to work in a fast-paced, multidisciplinary
team.
·Current National Police Check and Working With
Children Check (or ability to obtain).
Desirable
·Experience working in an ACCHO or primary health
care setting.
·Knowledge of Medicare billing processes.
·Experience with PATS coordination or patient travel
support.
·Certificate III or IV in Business Administration
(Medical) or similar.
·Local community knowledge and/or lived experience
CONDITIONS
OF EMPLOYMENT
·Must pass a National Police Record Check throughout
the period of employment
·Must pass and hold a Working with Children Check
throughout the period of employment
·Must hold a current Drivers Licence
·Must pass safety screening checks as required based
on the position and / or as requested by the funding body
·Must hold valid Australian working rights
(citizenship, residency, or current working visa)
·All positions are subject to funding
·All positions are subject to an initial six (6)
months probationary period
·Other terms and conditions are in line with the
relevant industrial instrument and internal policies
KEY
WORKING RELATIONSHIPS
The
Medical Receptionist reports directly to the Practice Manager, who provides
day-to-day direction, task allocation, and oversight of administrative and
patient service functions.
The
role works collaboratively with:
• General
Practitioners (GPs) — to coordinate patient appointments, manage clinical
schedules, and support delivery of care
• Nurses and
Aboriginal Health Practitioners — to facilitate patient flow, assist with
communication, and ensure smooth clinical operations
• Allied Health
Professionals — to coordinate referrals, bookings, and follow-up appointments
• Transport
Officers — to arrange and manage patient transport requirements
• Practice
Manager — to ensure efficient service delivery, compliance with procedures,
and continuous improvement of administrative systems
The
Medical Receptionist also works closely with:
• Hospitals — to
coordinate patient admissions, discharges, and follow-up care
• Visiting
Clinicians — to coordinate clinic schedules, patient bookings, and
administrative support
• Community
Services — to assist with patient support services and care coordination
• PATS Offices
(Patient Assistance Transport Scheme) — to support patient travel
arrangements and associated documentation
All
such work is undertaken under the direction and supervision of the Practice
Manager to ensure efficient service delivery, patient confidentiality, and
coordination across internal and external stakeholders.
The
position description is intended to describe the general nature and level of
work that is to be performed by the person appointed to the role. It is not
intended to be an exhaustive list of all responsibilities, duties and skills
required. Any elements of this document may be changed at Tullawon Health
Services discretion and activities may be added, removed or amended any time.
MANDATORY CONDUCT
Workplace Health and Safety
·Ensure,
within your capability, the health and safety of yourself, staff and other
persons in the work areas for which you are responsible.
·Not
to intentionally or recklessly interfere with or misuse anything provided in
the interests of health, safety and welfare in compliance with the WHS Act or
other legislation.
·To
report all hazards, accidents or incidents which have resulted or may result in
an injury to others or damage to property.
·To
be familiar with emergency and evacuation procedures and to participate in
regular training in safety procedures.
In-service education programs
It is the responsibility of each staff member
to:
· Attend any mandatory training.
· Attend fire drills annually.
· Attend an organisation-wide
in-service when held.
· Attend appropriate cultural awareness
training within the first twelve months of employment.
Continuous quality improvement:
Each staff member will:
·Participate in
appropriate quality activities.
·Commit to
providing quality service by taking personal responsibility for adhering to
current standards of practice.
·Participate in
external review requirements (e.g. accreditation) to enhance continuous quality
improvement.
Smoke-free Environment:
Smoking is
prohibited in buildings and vehicles within Tullawon Health Service. Tullawon
Health Service is progressing towards a smoke-free environment. Smoking in and
around Tullawon Health Service grounds is prohibited outside designated smoking
areas.
Aboriginal Lands Trust Regulations (Yalata Reserve):
A person must
not, while they are on any part of Yalata Reserve, possess or consume alcoholic
liquor.
A person on any
part of Yalata Reserve must not sell or supply alcoholic liquor to another
person.
A person must not, while they are on any part
of Yalata Reserve:
·Inhale or
consume a regulated substance; or
·Possess a
regulated substance for inhalation or consumption.
A person must not, while they are on any part
of Yalata Reserve, sell or supply a regulated substance to another person
knowing or there being reasonable grounds for suspecting that the other person
intends to;
·Use the
regulated substance for inhalation or consumption; or
· Sell or supply the regulated
substance for inhalation or consumption.
Please
note there are circumstances in which the regulations above may not apply; for
more information on this, go to Part 3 of Aboriginal Lands Trust Regulations,
which can be found at https://www.legislation.sa.gov.au
