Help Us Shape the Future of Aged Care
Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers.
We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements – it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued.
Role Overview
We’re seeking an experienced and proactive Facilities & Workplace Services Team Leader to lead the safe, compliant and high-performing operation of our head office and broader workplace environment.
Reporting to the Manager – Client Services, you will manage a small team while taking accountability for facilities operations and company events. You will play a critical role in delivering a positive and engaging environment for employees and visitors alike.
What You’ll Do
Team Leadership & Workplace Services
- Lead, coach and develop a small Workplace Services team to deliver high-quality facilities and administrative support
- Set clear service standards, monitor performance and drive continuous improvement
- Oversee daily workplace operations including facilities, reception support, mail, supplies and contractor coordination
Facilities & Building Management
- Manage all facilities services across a multi-level office environment
- Act as primary liaison with building management and external contractors
- Oversee planned and reactive maintenance, essential services and capital works
- Support space planning, office moves, refurbishments and workplace expansion projects
- Support optimal utilisation of space and infrastructure to support organisational growth
Workplace Experience & Sustainability
- Support employee engagement initiatives, workplace events and wellbeing programs
- Lead sustainability and environmental initiatives within facilities operations
- Drive improvements that enhance workplace experience, safety and operational efficiency
What You’ll Bring
- Proven experience in facilities management within a multi-level commercial office environment
- Demonstrated experience leading or supervising a small team
- Experience in events, planning and delivery
- Ability to operate both strategically and hands-on in a fast-paced environment
- Excellent stakeholder engagement and communication skills across all levels of the organisation
- Strong organisational and problem-solving skills with a continuous improvement mindset
Why Trilogy Care?
- Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
- Vibrant team culture and regular social events
- Opportunities for career mapping and career progression within the company
- Salary packaging (Novated Leasing) to boost your take-home pay
- Access to Fitness Passport to support your health and wellbeing
- EAP support for you and your immediate family
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones.
Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
