Do you want to help build the future of home care through
technology, innovation and human connection?
At Trilogy Care, we’re reimagining how Australians receive
care at home through technology, innovation and great people. We’re combining
healthcare expertise with AI, automation and intelligent systems to build a
smarter, more connected care experience. By equipping every team with modern
technology and data, we’re reducing administration, enabling better decisions,
and creating more time for meaningful work.
The Care Coordinator plays a key role in our Internal
Coordination team, managing a portfolio of approximately 100 aged care clients
to deliver high-quality, timely and well-coordinated services under the Support
at Home program. The role coordinates care services, manages client
relationships and budgets, maintains accurate documentation, ensures
compliance, responds proactively to enquiries, and aligns services with
clients’ needs, preferences and funding to support older Australians to live
independently at home.
What You’ll Do
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Coordinate services, onboard new clients and proactively respond to changing needs to ensure continuity of care.
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Handle high-volume calls (50-80 calls/day) and enquiries in a structured, fast-paced support environment
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Build trusted relationships with clients, families and providers
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Monitor client budgets, funding and billing to maximise available supports and ensure compliance.
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Leverage Trilogy Care’s digital tools, including Microsoft 365, Zoho CRM and Care Vicinity, to maintain accurate client records, coordinate services and deliver exceptional operational
outcomes and timely support.
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Identify risks, escalate complex matters appropriately and support clinical coordination where required.
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Collaborate with internal teams, clinicians and service providers to deliver positive client outcomes.
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Contribute to a culture of continuous improvement while maintaining compliance with workplace health, safety and
regulatory requirements.
What You’ll Bring
- Exceptional communication skills and the ability to build rapport over the phone.
- A customer-first mindset with a passion for delivering outstanding service.
- Strong problem-solving, organisation and time management skills.
- High attention to detail and confidence managing documentation and multiple digital
systems.
- The ability to work independently while thriving in a collaborative team environment.
- Aproactive, adaptable approach in a fast-paced environment.
- Ability to meet Trilogy Care’s pre-employment and ongoing compliance requirements.
Why Trilogy Care?
- 84,000 package (inclusive of superannuation) + up to $5,000 KPI-based bonus
- Be part of a team that’s building the future of home care through technology-where
your ideas matter and your work makes a real difference.
- Expansive new King Street office with excellent facilities, close to public transport,
cafes, and restaurants
- Salary packaging (Novated Leasing) to boost your take-home pay
- Access to Fitness Passport to support your health and wellbeing
- EAP support for you and your immediate family
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but
kindly ask that resumes not be submitted unless a prior agreement is in place.
Trilogy Care will not accept responsibility for any fees related to unsolicited
resumes.
