IT Desktop Support (Intern position)

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controllers (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)

Benefits:

• Flexible working hours to fit around your studies.
• Hybrid working environment – predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Hands-on experience in a software development company.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.