Customer Service Officer
- Permanent part-time role, 32 hours, four days per week.
- Join a small team in a relaxing environment based in Tallangatta.
- Study Leave provisions, and secondment and career growth opportunities.
In this role, you will
- Provide accurate and timely information to the community and Council staff.
- Build strong relationships across Council departments.
- Assist in enhancing systems and processes and suggest ways to make each interaction ‘a
good customer experience’.
- Work collaboratively with the Librarian and Library Customer Service Officer to assist with library returns, reservations, queries, statistical data and internet bookings.
- Ensure public access materials, notices and resources are maintained and easily accessible, and internal spaces are clean and well-maintained.
What we’re looking for
- Successful completion of VCE or equivalent, or a Certificate III in Administration, and
demonstrated skills and experience in a customer service role.
- Exceptional presentation and verbal and written communication skills.
- Digital literacy skills, including up-to-date knowledge of computer programs and office
equipment.
- Ability to multitask, manage your time, and deal with challenging situations.
- A willingness to learn all aspects of the role, including cash and EFTPOS
payments, form processing and hands-on library duties.
A current Australian Driver’s license, full Australian working rights, and a current Victorian Working with Children Check are essential for this role.
To read the full position description and how to make your application stand out, visit towong.vic.gov.au/careers
Benefits of working at Towong Shire Council
- Opportunities for professional development.
- Wellbeing, financial and career development support via our Employee Assistance Program.
- Fortnightly pay cycle.
- Additional leave – 50/52, 48/52 or 46/52 models.
- Structured performance and 1:1 development check-ins.
- Secondment and career growth opportunities.
- Study Leave provisions.
- Relaxed lifestyle location complete with cafes, coffee and green space.
Applications close: 5 July 2026. We encourage you to apply early, as rolling interviews will commence before the closing date.
Towong Shire Council is committed to creating a culture where everyone is welcome and respected. We encourage applications from people with diverse backgrounds, including Aboriginal and/or Torres Strait Islander people, minority groups, and people with disabilities.
As a Child Safe Organisation, Towong Shire Council adheres to the Child Safe Standards. All applicants—regardless of the position—may be required to provide, or obtain, a Working with Children Check as part of the recruitment process.
If you require any reasonable adjustments to the recruitment process, contact pc@towong.vic.gov.au
The process
- Read the full Position Description and how to make your application stand out at towong.vic.gov.au/careers
- Provide a copy of your resume, including the details of two professional referees.
- Provide a cover letter detailing how you meet the Key Selection Criteria for the role.
- Shortlisting and interviews will be conducted as applications are received, and the successful applicant may be appointed before the closing date.
- If your application progresses to the final stage, you may receive a call regarding reference and police checks, before (hopefully) receiving an offer.
- All applicants will receive a response regardless of outcome.
