Loan Support Officer- Commercial and Residential lending

Loan Support Officer

Thinktank is a leading non-bank lender with a national presence, known for putting people first, working as one team, and doing what’s right.

We’re looking for a Loan Support Officer to deliver high-quality post-settlement support and exceptional customer outcomes.

Role Overview

The Loan Support Officer (LSO) supports the Loan Support Team and Senior Loans Support Manager to deliver high-quality, customer-focused service across all post-settlement activities.

This role is responsible for handling customer enquiries within defined service level agreements (SLAs), maintaining accurate loan records, and ensuring seamless administration across the loan lifecycle.

It’s a hands-on role for someone who thrives in a fast-paced environment — balancing volume, accuracy and customer care, while contributing to operational excellence.

Key Responsibilities

• Manage post-settlement enquiries (phone & email) within SLA
• Process loan variations, discharges and documentation updates
• Maintain accurate loan and system records
• Support construction loans and progress drawdowns
• Assist customers and brokers with enquiries and transactions
• Ensure compliance with AML/CTF and internal policies

About You

• Experience in financial services, ideally in residential/commercial lending
• At least 1 year customer service experience in credit or lending environments
• Strong communication skills (written and verbal)
• Solid systems capability across core banking systems, Outlook and Excel
• Understanding of financial services legislation and lending practices
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Why Thinktank?

We’re a little bit different at Thinktank. No unnecessary bureaucracy. No egos. Just smart, committed people working as one to do what’s right — for our customers, our partners and each other.

You’ll enjoy:

• A hybrid working model that supports balance and flexibility
• A culture built on trust, fairness and transparency
• Meaningful employee benefits, including Flex Leave and a Work Well allowance
• The opportunity to build your career in a growing financial services organisation