AI Job Summary

Coordinate and manage day-to-day rostering to ensure continuity of care.
Provide day-to-day support and guidance to support workers, including overseeing operations.
Administer client intake and onboarding and handle participant enquiries/complaints professionally.

Role Type

On-site • Permanent • Full-time • Entry Level

Description

Position Summary

The Support People is a leading registered NDIS provider committed to creating an inclusive world where people with disabilities are empowered to live the life they choose with the right support.

The Client Services Assistant plays an integral role in supporting the delivery of high-quality services within the Client Services team. This position is responsible for coordinating participant supports, maintaining strong stakeholder relationships, and ensuring exceptional service delivery in a fast-paced environment.

Key Responsibilities

You will:

Answer, screen, and direct incoming phone calls professionally and efficiently.

Coordinate and administer the client intake and onboarding process.
Respond to participant enquiries and complaints in a timely and professional manner.
Perform high-quality administrative tasks in a fast-paced, high-volume environment.
Provide clear guidance and day-to-day support to the support worker workforce.
Oversee daily support worker operations and roster coordination.
Build and maintain strong working relationships with Support Coordinators and other stakeholders.
Develop and maintain positive relationships with participants and their families.
Provide ongoing participant care and case management support.
Manage day-to-day rostering requirements to ensure continuity of care.
Participate in a rotating on-call roster to monitor and respond to after-hours enquiries.
Undertake additional duties relevant to the role as required.

About You

To succeed in this role, you will have:

A positive attitude, willingness to learn, and commitment to continuous improvement.
A friendly, approachable, and professional manner.
Excellent verbal and written communication skills.
Strong organisational and time management skills, with the ability to prioritise competing tasks.
Proficiency in Microsoft Office Suite and database management systems.
Strong attention to detail and the ability to accurately calculate service costs and budgets.
A professional and ethical approach aligned with The Support People’s values and commitment to participant-centred care.

Requirements

Current NDIS Worker Screening Check
Current Working With Children Check
Applicants must be legally eligible to work in Australia.

Company Overview

At The Support People, we believe that those with a disability deserve to have choice and control over how they live their lives to the best of their ability. This is achieved by more personalised level of care, understanding, respect and empathy, to not only survive independently but to thrive. The Support People facilitate the recruitment of experienced, qualified support workers, offering a career path and security in exchange for consistency of care for our clients. We take care to be personalised, thoughtful and committed to each individual, to create the best possible daily living experience.

Client Services Assistant

Role Type

Description

Company Overview

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