About us
Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.
At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.
About the team/About the role:
The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer, so that no-one need face cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions.
The Practical, Legal and Financial Support Services team provides support to people affected by cancer, ensuring financial, legal and other practical needs are met throughout their cancer trajectory. The services offered include Financial Navigation, Financial Counselling and the provision of temporary financial relief, along with pro bono legal, workplace and financial planning advice, transport to treatment and accommodation support.
The key purpose is to Lead the delivery of Legal and Financial Support Services, and in collaboration with the Lead, Practical Support Services, ensure effective and efficient delivery of services that meet the practical, legal and financial needs of people affected by cancer.
About the benefits:
- Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
- Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award as well as Xref “Best Workplace” in 2025.
- A balanced organisational approach to WFH and office
- Additional performance-based leave available.
- Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
- Discounts available for everyday expenses such as private health, retail and fitness
Key responsibilities of the role:
- Provide operational leadership and oversight of all Legal and Financial Support Services, including service performance, strategy, quality improvement and outcomes across Legal, Financial and Workplace Referral Services, Financial Navigation, Financial Counselling and Financial Assistance.
- Lead and cultivate a high performing team, creating a collaborative and supportive work environment that promotes employee and volunteer growth, engagement, and satisfaction.
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- Apply a continuous improvement mindset to adapt the services in line with changes in need and demand for support and ensure long-term sustainability and scalability of services.
- Provide subject matter expertise around legal and financial support services as required and ensure appropriate provision of feedback, training and promotion of the services across CISS and cross-divisional colleagues.
- Build, maintain and oversee strong collaborative external relationships, particularly with other state/territory Cancer Councils, professional service providers, and NFP and other partners, and key internal cross divisional teams
- Lead on, and/or support the Manager, Practical, Legal and Financial Support Services on, service specific and strategic projects, including but not limited to service evaluations and implementation action plans, new initiatives and wider CISS strategic projects.
- Lead on service reporting for internal and external stakeholders for the legal and financial support services and regularly monitor service data and trends to make evidence-based service decisions and changes.
- Ensure service quality and compliance measures are in place, including review, implementation and roll out of pro bono service provider agreements and state and territory service agreements for interstate delivered services
About you:
Essential:
- Tertiary qualifications or equivalent in law or business/finance or project/program management.
- Experience delivering pro bono legal and/or financial support services and programs.
- Knowledge of legal and financial issues, rights and options for people affected by cancer.
- Demonstrated track record of successfully managing and developing high-performing and engaged client-facing employees who work both in-office and remotely.
- Exceptional interpersonal and communication skills, with the ability to build rapport with stakeholders and work in a collaborative, cross functional way with key internal and external stakeholders to achieve improved outcomes for clients.
- Demonstrated ability to lead, champion and adapt to change.
- High level project and program management skills and experience in implementing, monitoring, evaluating and improving services.
- Demonstrated ability to work within and manage budgetary requirements.
Desirable:
- Ability to hold legal practicing certificate.
- An understanding of the needs of people affected by cancer and the oncology health setting.
- Experience in a not-for-profit or community-based organization.
CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.
If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au
Job advertisement closing: 13th July 2026
