About the Team (TechConnect)
TechConnect IT Solutions, an AWS Advanced Consulting Partner, is made up of a team of problem solvers, innovators and deep thinkers. We simplify complex and raw data problems, transforming them into actionable insights that help drive ongoing success for our clients.
With migration and deep data science expertise in databases, analytics, machine learning and gaming, TechConnect provides architectural solutions and services to our clients to ensure cost optimised architectures that deliver highly available, scalable and secure cloud environments.
Our vision is to create a company that everybody loves. We have an energetic work environment that builds and grows knowledge, where we always strive to delight our customers and never settle for ordinary.
Our values are Care, Collaboration, Commitment, Creativity and Clarity.
We have a rare opportunity to work with our epic globally renowned client, Red Bull, leveraging state of the art technology and contributing to innovative solutions on a global scale.
If you’re passionate about technology, thrive in high performing environments, and want to work with a world class brand, we’d love to hear from you.
Rare opportunity. Global impact. Iconic brand.
About the Role
We are seeking an experienced and customer focused Service Desk Engineer to provide high quality onsite and remote IT support within a fast paced, professional environment. This role is based full time at a customer site in Sydney and plays a critical part in ensuring reliable, efficient and user friendly IT services.
The successful candidate will act as the local IT presence, working closely with the IT Manager as part of the regional service desk, coordinating with specialist support teams and external partners to deliver timely resolutions, maintain IT assets and ensure a positive end user experience.
Key Responsibilities
IT Support and Collaboration
• Provide day to day onsite IT support as part of a regional Service Desk function and in consultation with the Local IT Manager.
• Deliver hands on support for incidents, service requests and technical issues, including meeting and event support where required.
• Work collaboratively with remote service desk teams, second line support partners and service owners to drive fast and effective issue resolution.
• Support and maintain end user computing devices, mobile devices and local infrastructure components.
• Administer end user accounts, access and permissions across relevant tools and platforms in line with established processes and standards.
• Follow and contribute to Incident, Request, Problem, Change, Knowledge and Asset Management processes.
• Assist with end user onboarding and offboarding, including IT setup and adherence to global standards.
End User Devices and Hardware
• Maintain accurate and up to date IT asset records within approved asset management tools.
• Deploy, refresh and replace end user devices, peripherals and mobile equipment.
• Coordinate hardware repairs, replacements and return to vendor (RMA) processes.
• Ensure meeting rooms, collaboration spaces and IT facilities meet defined technical standards.
Local IT Project Support
• Assist with local IT related projects and initiatives as required.
• Coordinate with external vendors and service providers such as audio visual, telecommunications and digital signage partners.
Key Outcomes and Measures of Success
• Stable, secure and well maintained workplace IT infrastructure.
• High levels of end user satisfaction through timely, professional and customer oriented support.
• Consistent compliance with service delivery standards, processes and documentation requirements.
• Accurate ticket management, reporting and handover of unresolved work.
• Proactive communication with end users regarding progress and resolution of issues.
• Effective monitoring and maintenance of workplace devices and assets, including remediation of compliance or audit findings.
• Strong working relationships with end users, peers and partner teams.
Skills and Experience
• Proven experience in a Service Desk, Desktop Support or End User Computing role.
• Strong troubleshooting skills across Windows and macOS environments.
• Experience supporting laptops, desktops, mobile devices, peripherals and meeting room technology.
• Familiarity with ITSM tools and ITIL based service management practices.
• Excellent communication and customer service skills.
• Ability to work independently in an onsite role while collaborating with remote teams.
• Strong organisational skills and attention to detail, particularly in asset and ticket management.
What We Offer
• An onsite role in a dynamic and professional working environment.
• Opportunity to work closely with regional and global IT teams.
• Exposure to a broad range of IT technologies, tools and support scenarios.
• A role where customer experience, ownership and quality of service truly matter.
If you are a hands on IT professional who enjoys working directly with users, solving problems and being the trusted local IT presence, we would love to hear from you.
Benefits / Perks
Certification Bonuses
To recognize expertise and encourage continuous learning, we offer bonuses for industry-relevant certifications. Employees can benefit from financial incentives upon successful achievement of approved credentials.
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Eligibility: certifications aligned with company priorities and job requirements.
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Support: assistance with study resources and, where applicable, exam preparation.
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Recognition: bonuses awarded upon verified certification completion.
Please also apply by the below link:
https://app.zeligate.ai/share/hr?link_guid=a4bb0415-9a01-418f-a414-3a501a5ca099
