Tangentyere Council deliver a
range of Youth, Families & Community Safety (YFCS) services across Town
Camps and Alice Springs, supporting children, young people, families, and
communities through the delivery of daytime and after-hours services focussed
on recreation, diversion, out of home care, community safety and family support
programs.
Tangentyere Family Support Service delivers early intervention, and
prevention supports for Aboriginal families in Alice Springs, focusing on the
wellbeing and best interests of children aged 0–18. The program offers
culturally safe, trauma-informed case management tailored to each family’s
unique circumstances.
Using a goal-oriented, family-focused approach, the service supports
families to create safe and nurturing environments for children. Through
coordinated case planning and support, it aims to strengthen parenting
capacity, build resilience, and promote long-term positive outcomes.
Taking direction from the Child & Family Practitioners, the Family
Support Worker provides assertive outreach and task-based assistance to empower
families to reach their goals. The role focuses on building parenting skills
and strengthening relationships while increasing family capacity to address
safety concerns and protect children from harm.
This is an Aboriginal Identified role and highly supports growth and
development of skills and training within relevant areas such as case support,
administration, and trauma-informed practice. The successful candidate will be
a motivated professional with good communication skills and has a strong commitment
to supporting vulnerable families. The successful candidate will have some
experience in community engagement and a proven ability to work in a culturally
safe manner. Understanding and knowledge of Aboriginal languages is highly
regarded.
As part of your role, you will be
working with children, people with a disability and people who are vulnerable.
It is your obligation to always ensure their safety and report any concerns in
line with our duty of care obligations. We have zero tolerance when it comes to
abuse of any kind and will take disciplinary action, including and up to
termination of employment, should we determine that abuse has taken place or
there has been a failure to report any suspected or alleged abuse.
Responsibilities
- ·Promote child-centred support and education for parents
to help strengthen their relationship with their children.
- ·At the direction of Child & Family
Practitioners, provide outreach and practical support to families engaged in
the Family Support Services.
- ·Support parents and carers to engage with
internal and external support services.
- ·Work with the Family Support Services to make
sure children and young people are safe.
- ·Documentation, record keeping and reporting as
required.
- ·Assist with achieving quality management
objectives across the organisation.
- ·Assist with achieving safeguarding objectives
across the organisation.
- ·Assist with achieving compliance objectives
across the organisation.
- ·Other reasonable duties as required.
Major Accountabilities
Accountabilities
Performance indicators
- ·Promote child centred support for parents to
help strengthen their relationship with their children.
- ·Children and Young people’s safety are
prioritised throughout all aspects of the program.
- ·Support parents to engage with supports and
service providers.
- ·Womens/mothers’ safety is prioritised in all
aspects of the program.
- ·A commitment to strengths based and
culturally safe practice within all case management and other engagements
with families.
- ·Collaborate with informal supports, service
providers and statutory agencies.
- ·Carers and parents report stronger
connections with their children.
- ·Dads are actively involved in services that
improve co-parenting relationships.
- ·Increased family participation driven by
culturally responsive support models.
- ·Carers express higher self-assurance when
navigating services.
- ·Completed relevant training in child and
family development.
- · At
the direction of Child & Family Practitioners, provide outreach and
practical support to families engaged in the Family Support Services.
- ·Provide culturally safe outreach support to
families with a focus on engaging parents to access services.
- · Sound
assessment of risk, safety, and strengths within the family.
- ·Supported families with transportation,
service access, and directed duties to achieve positive outcomes.
- ·Provided advice and support to ensure cultural
safety.
- ·Facilitated family participation in cultural
activities and community events.
- ·Enhanced safety and emotional bonds between
children, parents, and carers.
- ·Maintained a program environment recognised by
families as culturally safe.
- · Support
parents and carers to engage in internal and external support services.
- · Development of a strong working
relationship with relevant service providers and schools.
- ·Knowledge of other services available to
families in Alice Springs and appropriate referral streams.
- · Collaborate
with involved services to ensure holistic and considered wrap-around supports
for families.
- ·Parents and carers prioritise their
children’s wellbeing.
- ·Families are actively engaged in recommended
support services.
- ·Regular attendance and contribution to
relevant meetings and networks.
- ·Parents are supported in care team meetings,
ensuring their perspectives are heard.
- ·Build relationships with stakeholders are
developed and fostered.
- · Work
with the Family Support Services to make sure children and young people are safe.
- ·Collaborate with referring agencies to
maintain high-quality systems that uphold family rights and program
standards.
- ·Champion children’s voices and family rights
during decision-making and case planning.
- ·Provide timely advocacy and referrals to
internal and external support services.
- ·Partnered with Child & Family
Practitioners to ensure child-centered practices are upheld.
- ·Managed and assessed risk, including
supporting the development of safety plans.
- ·Provided advice on culturally safe practices
and Aboriginal child-rearing.
- ·Delivered culturally safe support to both
parents and children.
- ·Provided
education and guidance for parents about child development and the impacts of
trauma.
- ·Successfully
complete Therapeutic Crisis Intervention (TCI) Training within 6-months of
appointment.
- ·Documentation, record keeping and reporting
as required.
- ·Maintain information sharing protocols between
services, sharing information only as appropriate.
- · Clear and concise case notes completed in timely fashion.
- · Data recorded and maintained as required, including weekly hours
with families.
- · Confidentiality respected with all families.
- · Client
information reports and data collection requirements maintained in accordance
with Tangentyere Council’s quality processes and procedure policies.
- · Assist
with achieving quality management objectives across the organisation.
- · Commitment
to the Tangentyere Council Quality Management Objectives.
- ·All work-related actions and behaviours are
aligned with the organisations mission and values.
- ·Actively participate in and promote a
continuous improvement culture across the organisation.
- ·Understand and comply with organisation
policies and procedures.
- ·Maintain organisation and client records in
accordance with legislative and organisational policy requirements.
- ·Ensure all decisions made in the course of
your duties are transparent and align with organisational policy and
procedures.
- ·Assist clients to provide feedback when
required.
- ·Contribute to QMS area audits as required in a
timely manner.
- ·Contribute to implementing change when
identified through the QMS as required.
- · Provide
feedback on the QMS as required.
- · Assist
with achieving safeguarding objectives across the organisation.
- · Report
any concerns or suspicions of abuse of children, people with a disability or
vulnerable peoples in line with duty of care and mandatory reporting
obligations.
- · Assist
with achieving compliance objectives across the organisation.
- ·Maintain own records and manage Employment
Hero compliance for staff, where applicable.
- ·Maintain current certifications (Driver’s
Licence, Working with Children (Ochre Card), Police Check, and where
relevant, RN Registration, White Card and First Aid Certificate etc.) and
upload evidence in Employment Hero.
- ·Complete probation reviews (6, 12 and 22
weeks) within the approved timeframe.
- · Read
and acknowledge all relevant policies in Employment Hero.
- · Other
reasonable duties as required.
- · The candidate will be required to perform other duties as
required
- · Additional
tasks that may arise from time to time are completed within the required
timeframe and to a suitable standard.
- · Worked as a team to provide a safe and
collaborative environment.
- · Actively participate in weekly team
meetings and fortnightly supervision.
- · Attendance and coordination of interagency
meetings, relevant events, and forums.
Relationships
Internal
- ·Youth, Families & Community Safety Division
- ·Family Violence Prevention Division
- ·Social Services Division
- ·Office of the Chief Executive
- ·Community Centre Division
- ·Tangentyere Employment Services
External
- ·Territory Families, Housing and Communities
- ·Alice Springs Police
- ·Alice Springs Schools
- ·Central Australian Aboriginal Congress
- ·Catholic Care IFPS
- ·WOSSCA
- ·Anglicare IYSS
- ·Alice Springs Hospital
- ·Youth Outreach and Re-engagement Officers
(YOREOS)
- ·Central Australian Women’s Legal Service
Competencies
Tangentyere core competencies
- ·Commitment
- ·Teamwork
- ·Communication
- ·WHS
- ·Cultural Awareness
Qualifications and Selection Criteria
Required
- ·Identify as Aboriginal and/or Torres Strait
Islander.
- ·Demonstrated understanding of child-centred
practice and the ability to deliver support to parents and carers that
strengthens family relationships.
- ·Experience providing high-quality outreach and
hands-on, practical support to vulnerable families.
- ·Well-developed interpersonal skills with the
ability to build rapport with families and assist them in navigating and
engaging with both internal programs and external support services.
- ·A strong commitment to child safety and
wellbeing, including an understanding of mandatory reporting, risk assessment,
and frameworks designed to keep children and young people safe.
- ·Demonstrated competence in maintaining accurate,
confidential case notes, documentation, and reporting in line with organisational
guidelines and legislative requirements.
- ·Current NT Drivers Licence, NT Working with
Children (Ochre) Card, satisfactory Police Check.
Desired
- ·An understanding of Aboriginal culture as well
as a broad range of contemporary issues affecting Central Australian Aboriginal
people.
- ·Current First Aid Certificate, or ability and
willingness to attain.
