This position is a member of the TAIHS multidisciplinary team. The Senior Receptionist/Allied Health Assistant is responsible for providing support to Allied Health Professionals to deliver health care services to TAIHS patients under the supervision of an Allied Health Professional.
Duties & Responsibilities
• Greet and welcome patients/visitors presenting to the clinic
• Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce
• Ensure the provision of excellent communication and customer skills to patients and employees
• Assist patients with enquires and appointments when they arrive at the clinic in person
• Answer phones and incoming enquiries in a timely confidential fashion
• Book and confirm patient/transport appointments
• Undertake general administrative duties to support the effective operations of the clinic
• Ensure a friendly and courteous disposition with all communication
• Ensure all client documentation is scanned accurately and in a timely manner
• Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned
• Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying
• Support patients attending appointments
• Assist visiting allied health providers such as optometrist, podiatrist, dietician and visiting medical specialists
• Coordinate client bookings and patient transport
• Stock, tidy and set up clinical rooms
• Support reports on patient attendance and service delivery
Required Qualifications and Experience
• Cert II Health Administration or equivalent
• Demonstrated knowledge of Aboriginal Community Controlled Health Services and the issues facing these organisations
• Ability to work within a team in ways that are respectful, transparent, and acknowledging of individuals skills, abilities and capabilities
• Ability to autonomously and display initiative, self-motivation, time management and solution focused skills
• Demonstrated ability to take direction, determine priorities and manage workloads to meet agreed timelines and objectives
Required Licenses and Checks
• Ability to pass a National Police Check – no Serious/Criminal/Court Records
• Current Blue Card (Queensland’s Working with Children Check)
• Current C Class Drivers Licence (Qld)
• Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment
• Current First Aid and CPR
For a detailed position description please view this vacancy on the TAIHS Career page https://taihs.net.au/careers.
Interested? apply now using the link or enquire to hr@taihs.net,au
