Be the Technology Hero Behind Our Lifesaving Mission!
At Surf Life Saving Queensland (SLSQ), technology plays a vital role in supporting the people and systems that help keep Queenslanders safe. We’re looking for a customer-focused Technology Support Officer who enjoys solving problems, building relationships, and delivering exceptional technology support across our organisation.
You’ll be the key link between our Technology team and the people who rely on our systems every day. You’ll be the first point of contact for technology enquiries, ensuring users receive timely, professional, and effective support while helping drive continuous improvement across the organisation.
Why SLSQ?
- Contribute to an organisation that saves lives!
- Increase your take home pay with Salary Packaging
- Paid parental leave available
- Membership to Fitness Passport
- Employee assistance program EAP for health and wellbeing
- Convenient office location in South Brisbane
- Flexible and hybrid working options
- Onsite parking
What You’ll Do:
- Providing exceptional first-line technology support to users across the organisation
- Managing incidents, requests, and enquiries through our IT Service Management platform
- Troubleshooting and resolving hardware, software, and system issues
- Coordinating escalations and working with external providers to resolve complex technical problems
- Supporting Microsoft 365, Windows environments, networking, and cloud-based services
- Assisting with technology projects, system upgrades, and new technology rollouts
- Building strong stakeholder relationships and identifying opportunities to improve user experience
- Promoting cybersecurity awareness and technology best practices
- Contributing to technical documentation and knowledge-sharing resources
About You:
- A working with children blue card (or the ability to obtain one)
- A current drivers license
- Experience supporting Windows 11, Windows Server, and Microsoft 365 environments
- Experience using ITSM platforms such as ConnectWise or similar ticketing systems
- Knowledge of networking fundamentals including IP addressing, DNS, DHCP, and VPNs
- A strong understanding of IT security principles and best practices
- Experience managing and prioritising support requests within service level agreements (SLAs)
- Excellent communication skills and the ability to explain technical concepts in simple terms
- Strong attention to detail and a proactive approach to problem-solving
- Experience maintaining technical documentation and knowledge bases
About SLSQ:
Surf Life Saving Queensland is a dynamic, purpose‑driven organisation committed to saving lives and building safer communities. Established in 1930, SLSQ now supports:
- 36,000+ members
- 57 surf lifesaving clubs
- 600+ staff
- Programs reaching 462,000+ community participants annually
Our proud history is built on volunteer dedication, community engagement and a lifelong commitment to beach safety.
Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180. If you need assistance or adjustments to fully participate in the application process, please submit this form – https://form.jotform.com/252088501136856.
If you’re a technology professional who enjoys helping people, solving problems, and delivering outstanding service, we’d love to hear from you.
Apply now and help support the technology that supports lifesaving!
