We are Tasmanians who proudly operate hotels featuring over 300 accommodation rooms in Hobart’s CBD
with a variety of food and beverage outlets and a long history of providing warm hospitality. Originally opened in 1834, Hadley’s Orient Hotel is Hobart’s most authentic heritage hotel, featuring 71 rooms and suites, a restaurant, bar, and event spaces with the magnificent Atrium at its heart. Home to
the Hadley’s Art Prize, various exhibitions and corporate events, Hadley’s is also renowned for our traditional Afternoon Tea service. We also operate The Old Woolstore Apartment Hotel, a multiple award-winning accommodation hotel, offering 242 hotel rooms and spacious apartments along with Stockmans Restaurant, the Baaa Bar, and a comprehensive range of meeting and event facilities. Our vision is to provide our guests with unique Tasmanian hospitality experiences, enjoyed and recommended by all. There may be opportunities to work across both properties for the right candidate.
We are excited to offer a casual opportunity to join our welcoming Front Office team in the role of
Guest Service Agent (Grade 2).
Our Front Office team is crucial to the success of our hotel, providing the first point of contact for
arriving guests. We are seeking to connect with passionate, vibrant, and enthusiastic people who can help us get it right the first time, every time. Previous experience on a hotel front desk is essential. Experience with a range of Property Management Systems will be highly regarded, in particular experience with Infor HMS. Flexibility is crucial as shifts will vary and include
weekdays, weekends, and public holidays.
We want to work with people who have:
- previous guest service experience in a busy hotel environment;
- enthusiasm for the detailed and precise work required in reservations;
- outstanding attention to detail;
- a willingness to embrace innovation;
- excellent communication skills;
- a friendly, thoughtful and highly organised approach to customer service;
- ·a commitment to providing positive guest experiences;
- ·a passion for customer service in the hospitality industry; and
- ·who want to be a part of a passionate team.
What you can expect from us
This is an exciting opportunity to join a proudly Tasmanian, independently owned hotel located in
the heart of Hobart. You’ll become part of a friendly, community-minded workplace where teamwork and genuine hospitality matter. This role is a great next step for someone looking to grow their career in hospitality while working in a supportive environment. We provide on-the-job training and a welcoming team culture, with real opportunities for development for the right person who
wants to build their skills and progress within the business.
Along with this opportunity, you will receive:
·Provided company uniform;
·Access to a range of partner benefits, including discounted tickets and offers to selected
events, sporting fixtures, and special shows (subject to availability);
·A supportive workplace with genuine opportunities for learning, development, and career
growth.
A copy of the position description can be obtained upon request by contacting our Guest Services
Manager, Lizzie Iles, at gsm@oldwoolstore.com.au.
Applicants should provide a current resume and a covering letter via the Seek portal that tells
us what “providing a positive guest experience” means to you, addressed to Lizzie. This application process may also be used to fill vacancies at our sister hotel, The Old Woolstore Apartment Hotel.
Applications will be reviewed as received.
If you apply for this role, please note that only shortlisted candidates will be contacted.
If you have not heard from us within 30 days of submitting your application, please consider your application unsuccessful on this occasion.
