WHO WE ARE & WHAT WE DO
St John Ambulance SA provides Health and Medical Services for many of South Australia’s largest venues, such as Adelaide Oval, Adelaide Entertainment Centre, and Adelaide Showground. It is also the chosen provider for many major events on the SA calendar, including Schoolies Festival, BP Grand Final, and WOMAD.
For over 140 years, St John Ambulance SA has supported the South Australia community to help save lives and build community resilience to improve the safety and healthcare for all South Australians. In addition to Health & Medical Services, St John Ambulance SA also provides community care, delivers nationally accredited first aid training, and is the largest provider of first aid products and equipment.
THE OPPORTUNITY
We are hiring a Senior Customer Sales Consultant on a 12-month fixed term contract (potential opportunity to extend) to join our highly skilled and qualified team.
The Senior Customer Sales Consultant plays a key role in supporting the Customer Sales team to deliver exceptional customer service and achieve sales targets. Working closely with the Team Leader, this role is responsible for building strong client relationships, mentoring and supporting team members, and handling inbound and outbound customer enquiries to drive sales opportunities within an existing client base.
Duties include but are not limited to:
- Build and maintain strong client and stakeholder relationships
- Follow up on all sales leads and enquiries in a timely manner
- Make outbound sales and follow-up calls to new and existing customers
- Handle customer enquiries, bookings, and multi-line phone calls
- Promote and sell training courses, products, and services
- Manage escalated customer issues and complaints professionally
- Coach, mentor, and support team members and new staff
- Assist with training schedules and daily operational matters
- Maintain accurate customer records, bookings, and reports
- Process invoices, certificates, attendance records, and data entry
- Liaise with trainers and internal teams to ensure smooth operations
- Identify process improvements and support team performance goals
- Provide general administrative support and attend team meetings
TO BE SUCCESSFUL
- Understanding of effective customer service & sales techniques
- Knowledge of the not for profit / community sectors (desirable)
- Available for a Monday to Friday roster
- Experience training and mentoring other staff
- Confident handling escalated enquiries, objections, and complaints
HOW TO APPLY
Do you think you would be perfect for this role? We invite you to apply online via the Seek ad, with your resume and cover letter detailing your suitability for the role.
St John SA values diversity in the workplace and is an equal opportunity employer. Employment is dependent upon a Criminal History check that St John finds satisfactory, a valid and current Working with Children Check and you must provide evidence of the right to work in Australia.
