Consumer Communications Coordinator – SEN Teams / Melbourne Mavericks, Bendigo Spirit and Perth Lynx
About us:
Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses in Australia and New Zealand, with a unique ability to deliver brand stories to national and international audiences. We do this through a multi-platform approach spanning radio, print, television, digital, in-stadium, activations, and events. SEN is a dynamic, sport-led business on an exciting growth journey — and we’re looking for match-fit talent to join our passionate team.
Why work with us?
You’ll have unique access to our high-profile talent and events, supported by flexible working arrangements. Whether in the office or working remotely, you’ll be part of a fast-paced, energetic team that backs one another to succeed.
About the role and you
We’re looking for a Consumer Communications Coordinator – someone who thrives on organisation, precision, and bringing structure to fan engagement. In this role, you’ll be responsible for delivering clear, timely, and compelling communications across all member and fan touchpoints. From outbound campaigns and member updates to managing enquiries and refining communication journeys, you’ll play a key role in ensuring every interaction reflects our clubs’ voice and values.
Working closely with marketing, sales, consumer operations, and design teams, you’ll help plan and execute communications that are data-led, well-timed, and fan-focused. You’ll be the connector between strategy and execution—ensuring every message lands effectively and contributes to a seamless, engaging fan experience.
Key Responsibilities
Outbound Campaign & Member-First Communications
- Plan and execute all outbound member and fan communications, including EDMs, SMS, weekly newsletters, team selection announcements, and member-first offers.
- Build and manage the consumer communications calendar in alignment with the broader marketing and campaign schedule.
- Develop copy and content that reflects each club’s brand voice and speaks authentically to the fan base.
Membership Enquiries Management
- Manage and respond to all inbound enquiries via the membership inbox in a timely and professional manner.
- Develop and maintain response templates and FAQs to support consistency and efficiency.
- Identify and escalate complex or sensitive enquiries to the relevant team member.
Data Capture & Journey Management
- Partner with the Consumer Operations Coordinator to ensure all communications are built on clean, segmented data.
- Manage contact lists, audience segmentation, and send schedules within the CRM and email platform.
- Implement and optimise automated communication journeys, including welcome, renewal, and lapsed member sequences.
Campaign & Content Collaboration
- Collaborate with design teams to produce engaging, on-brand digital content.
- Support the Consumer Sales Manager with sales campaign copy and member acquisition communications.
- Contribute to post-campaign reporting, capturing learnings to refine future communications.
You will be perfect for this if you:
- Are highly organised and thrive on owning and managing a detailed communications calendar across EDMs, SMS, newsletters, and key announcements
- Have exceptional attention to detail and take pride in delivering accurate, polished, and on-brand outbound communications
- Are a strong writer, able to craft clear, engaging copy that reflects each club’s voice and builds genuine connection with members and fans
- Understand the importance of a member-first approach and are passionate about creating communications that drive loyalty and engagement
- Are confident managing a high-volume inbox, responding to member enquiries professionally and efficiently while maintaining a positive fan experience
- Enjoy working with data and systems, including CRM platforms, audience segmentation, and automated communication journeys
- Are proactive and solutions-focused, able to identify trends in enquiries or communications and continuously improve processes
- Collaborate effectively with internal teams while taking ownership of the consumer voice across all fan touchpoints
- Love sport and understand how consistent, high-quality communication enhances the fan experience
- Are available to work evenings, weekends, and public holidays during game days and key campaign periods
Why Join the Mavericks & SEN Teams?
- Be part of a fast-growing Suncorp Super Netball club making real community impact
- Work across elite netball and basketball teams – Melbourne Mavericks, Bendigo Spirit & Perth Lynx
- Gain exposure through seasonal campaigns, marquee matches, and cross-team collaboration
- Thrive in a supportive, high-trust culture where structure enables creativity
- Access professional development and career pathways within Australia’s most exciting sports ownership group
- Enjoy flexible work conditions, team merch, behind-the-scenes access, and a genuinely passionate team
If this sounds like you, apply today to be considered for this exciting opportunity!
Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.
