Simba Global is a leader in commercial and retail environments around the world. We link our proud textile heritage with a focus on the future to transform every aspect of our business.
With a focus on Making Better – Together, we work to contribute to a better world – for every person, every relationship, and every community. In all that we do, in every country that we touch, we will be better tomorrow than we are today.
You can be a part of the Simba difference.
About the Role
You’ll be right at the heart of our customer experience, supporting our senior team and taking ownership of your own accounts as you grow your confidence and capability. This role is perfect for someone who’s ready to learn, grow and begin building a long-term career in account management.
Specifically, you will:
- Provide outstanding administrative assistance and support for the Account Managers.
- Act as a first point of contact for a portfolio of smaller accounts – responding to queries, providing product information and resolving issues promptly.
- Coordinate quotes, pricing updates, samples and order tracking in partnership with internal teams.
- Collaborate closely with Product, Operations, Customer Service and Supply Chain to ensure seamless delivery and fulfilment for customers.
- Maintain accurate customer data, pipelines and activity notes in our CRM systems.
- Monitor account performance (sales, margins, service levels) and flag risks or growth opportunities to Senior Account Managers.
- Prepare regular reports, decks and insights that help the team understand customer needs and make better decisions.
- This is a hands-on, varied role where you’ll learn by doing, work closely with experienced Account Managers, and see firsthand what great customer partnerships look like.
About you
You are customer-obsessed and love solving problems, building relationships and are constantly learning. You don’t need to have years of account management experience, but you do bring strong people skills, curiosity about how businesses work, and a genuine desire to develop.
We are looking for:
- 1–3 years’ experience in a B2B, sales support, customer service, buying support, or account coordination role.
- Strong administrative and organisational skills, with high attention to detail and numeric accuracy.
- Confidence working with data (e.g. sales reports, pricing, margins) and the ability to learn new systems quickly.
- Clear, professional communication – written and verbal – with the ability to build rapport and trust with customers and internal stakeholders.
- A proactive, “step up and own it” approach – you follow through, close the loop, and don’t let things fall through the cracks.
- Comfortable juggling competing priorities in a fast paced, team based environment.
- A genuine interest in account management as a career path – you want to grow into managing larger, strategic accounts over time.
Experience in sectors such as wholesale, commercial, retail, textiles, FMCG or similar will be highly regarded, but is not essential – we’re more interested in your mindset, potential and readiness to learn.
What’s in it for you?
At Simba, we’re going places and whilst previous experience in a similar role and industry would be ideal, if you wake up with a positive mindset and make the most of whatever comes your way, we can teach you the rest.
Diversity, Equity, and Inclusion are a cornerstone of who we are and how we operate, deeply embedded into our organisational culture and core values, shaping the way we connect, collaborate, and innovate.
We believe that our strength lies in the rich diversity of our people – the unique perspectives, cultures, and experiences that each individual brings. If you’re excited by this role but don’t meet every single criterion, we still encourage you to apply.
