Customer Support Officer

For over 50 years, SECA has been Australia’s trusted name in pipeline technology—leading the way with advanced equipment for cleaning, testing, inspecting, and rehabilitating pipes, sewers, and drains. As we enter an exciting new phase of growth, we’re not just supplying the tools that keep infrastructure running—we’re redefining what’s possible in the industry.

We are seeking an enthusiastic and experienced Customer Support Officer to play a key role to provide an outstanding customer experience and support the sales team. This frontline role will see you handling inbound inquiries, make outbound care calls, assist with trade counter sales, and provide essential sales administration support.

Why Join SECA?

At SECA, we’re building something special—and we want you to be part of the journey. We offer:

• A collaborative, supportive team culture
• Comprehensive training and ongoing development
• Competitive salary with performance incentive
• Onsite parking and a healthy work-life balance

Our Core Values

• We Get Sh!t Done – We take initiative and follow through
• We Are Better Together – We collaborate and support each other
• We Act with Swiss Precision – We value clarity and quality
• We Bring the Love – We show up with care and passion

What You’ll Be Doing

This is a fast-paced, people-focused role where no two days are the same·

• Be the voice of SECA, responding to customer inquiries with energy and professionalism
• Provide over-the-counter sales assistance
• Support territory sales representatives with timely and accurate sales administration
• Maintain accurate CRM record to a high standard, ensuring all customer interactions and quotations are accurately documented
• Prepare quotes and coordinate order fulfillment
• Resolve customer enquiries and complaints
• Stay informed on products and industry trends to offer expert customer support

Take an active role in achieving your KPI’s demonstrating accountability and ownership

What You’ll Bring

We’re looking for someone who shares our values and brings:

• Proven experience in a phone, email or face to face customer service role
• Strong communication skills, both verbal and written, with a customer-first mindset
• High attention to detail and have a structured approach to tasks
• Strong time management and ability to work independently or in a team
• Proficient in using Microsoft Office Suite and CRM (HubSpot, Salesforce, or similar
• Prior experience in spare parts, technical products, or a similar field will be highly regarded
• A proactive, positive attitude and team spirit

Ready to grow with us? Join SECA and help shape the future of pipeline technology—while building a career in a company that’s growing with you.