Why Sentrian?
Sentrian is a Brisbane-based MSP with over 30 years’ experience delivering managed technology services to a diverse East Coast client base. We’re proud to be a certified Great Place to Work for eight consecutive years, and we continue to invest heavily in our people through supported training, paid learning time, and clear development pathways.
We’re a mid-sized provider — small enough to genuinely care about our people and clients, but with the structure, systems, and maturity of a larger business. Our team works hybrid, with most staff choosing 2–3 days in the office to collaborate, share knowledge, and stay connected.
About the role
As a valued member of our Systems Engineering team, you’ll support a portfolio of clients and work closely with our Service Desk, Projects, and Infrastructure teams.
This is a hands-on technical role with variety and autonomy. You’ll act as a key escalation point, contribute to continuous improvement, and help deliver reliable, high-quality outcomes for our clients.
This role is based in Brisbane and requires regular onsite client work.
Your responsibilities will include:
- Managing and resolving complex Level 3 incidents and service requests
- Providing escalation support to the Service Desk team
- Maintaining and enhancing infrastructure environments for your regular clients
- Delivering both remote and onsite support across client environments
- Advising clients on appropriate solutions and improvements
Experience you bring
You’ll ideally have 5+ years’ experience in a technical support or systems engineering role, preferably within an MSP or multi-site environment.
Core experience:
- Microsoft 365 (Entra ID, Intune, Exchange, SharePoint, Teams)
- Advanced Windows Server administration
- Networking (TCP/IP, routing, switching, firewalls)
- Virtualisation (VMware or Hyper-V)
- Backup and disaster recovery solutions
- RMM and security tools
Bonus points for experience with:
- UniFi network and Palo Alto firewalls management
- Veeam Backup & Replication
- PowerShell scripting and automation
- Security tooling and vulnerability management
About you
You’re a confident and capable IT engineer who enjoys solving complex problems and supporting others. You communicate clearly with both technical and non-technical stakeholders and take pride in delivering a great client experience.
You’re proactive, reliable, and motivated to stay current with new technologies.
Sentrian Perks!
Our salary packages are competitive, and we also pay for every hour of overtime worked. Our vibrant work environment includes social activities, fresh fruit, great coffee, and regular office lunches.
Other benefits include:
- Home internet allowance
- Mobile phone allowance
- BYOD laptop allowance
- Employee recognition programs
- Day off on your birthday
- Volunteer leave
- Flexible work arrangements
- Health and fitness subsidies
- Employee assistance program
- Corporate benefits program
And yes — you will be paid to train. We offer fully supported professional development, including paid training leave, to help you grow your career.
Most importantly, you’ll join a team of professionals who support each other, take pride in their work, and enjoy what they do.
Only candidates with current Australian or New Zealand work rights will be considered.
