We need an Employment Hero power user who can come in, and help us build out the platform — forms,
workflows, automations, and onboarding sequences — and leave it running
cleanly. NDIS sector experience is a advantage.
About Sapphire Support
Sapphire Support is the Sunshine Coast’s leading registered
NDIS provider, delivering person-centred disability and mental health support
services across Assisted Daily Living, Supported Independent Living, Specialist
Disability Accommodation, and Community Participation.
We’ve just got Employment Hero in place — but we need someone who knows the platform and has strong EH experience and build out what’s still missing.
About the engagement
This is a short-to-medium term contract (casual or temp) for an Employment Hero specialist to configure and build out the remaining components of our platform. The work is primarily technical — creating forms, workflows, automations, onboarding sequences, and document templates — tailored
to the compliance requirements of an NDIS registered provider.
You’ll work directly with our Recruitment & Training Officer, Operations Manager, Payroll. You do not need an HR background — you need a strong working knowledge of Employment Hero.
Some of what you’ll be helping us build
- Custom forms
- Automated workflows
- Onboarding sequences — role-specific onboarding checklists
and task flows
- Document templates — contracts, letters, policies, and HR
documents configured for e-signature and automated distribution
- Offboarding workflows — structured exit processes
including equipment return, system access removal, and final compliance checks
- Leave and certification tracking — setup or refinement of
leave types, credential expiry tracking, and compliance registers within the
platform
- Reporting and dashboards — building internal views that
give our leadership team visibility over workforce compliance and onboarding
status
- Integration review — assess how Employment Hero connects
with our other platforms (ShiftCare for rostering) and identify any
improvements
What we’re looking for
This role is for a builder, not a user. You’ll need to demonstrate that you’ve actually can configured
Employment Hero and understand the system — not just worked inside it.
You will have:
- Hands-on Employment Hero configuration experience — forms, workflows, automations, templates, permissions, and onboarding builders
- The ability to translate operational requirements into platform logic without needing extensive hand-holding
- An understanding of the NDIS sector would be advantageous, disability support, or community services — you’ll be building forms and workflows that need to reflect real compliance requirements
- Strong attention to detail — the outputs of this work directly affect worker compliance and participant safety
- Clear communication — you’ll be working with the management team and need to explain what you’re building and why
Experience with the following is highly regarded:
- ShiftCare or similar rostering platforms
Engagement details
- Contract, casual, we’re open to discussing the right structure in the future
- You will work onsite at Mooloooaba in modern office .
- As Employment Hero is a new operationg system to us to us— we’ll define the full build list together
- Based on the Sunshine Coast; on-site at our Mooloolaba office
How to apply
Tell us specifically what you’ve built in Employment Hero — forms, workflows, automations, templates. Generic applications will not be progressed. If you’ve worked with NDIS providers previously, tell us about that too.
We move quickly. If you’re the right fit, expect to hear from us fast.
