Intake Consultant

Guide Life Changing Decisions with Clinical Insight, Compassion and Commercial Confidence

This is a rare opportunity for an emotionally intelligent professional who can blend warm client engagement with structured, outcomes focused sales work. Sana Health Group is looking for a confident communicator with awareness and strong interpersonal instincts to support prospective clients through one of the most important decisions they will ever make.

Our Intake Consultants hold a unique position. You will be the first point of contact for individuals and families seeking help across mental health, addiction, trauma, burnout and complex psychosocial concerns. Your role combines clinically informed conversations with skilled consultative selling to guide people toward the most appropriate program.

This is a sales role. You will manage a pipeline, have clear conversion expectations and work with warm, inbound enquiries who are actively seeking support. What sets this role apart is the depth of care, clinical collaboration and trust building required to support people making a significant wellbeing investment.

The Opportunity

As an Intake Consultant, you will:

• Engage with individuals and families navigating sensitive and often emotionally charged circumstances.
• Conduct structured, relationship centred discovery calls that explore presenting issues, readiness for change, risks and goals.
• Work with our clinical team to identify suitability, required supports and exclusion criteria, working closely with the clinical team when escalation or review is required.
• Guide clients through a complex decision making journey with clarity, professionalism and integrity.
• Support clients in understanding our programs, their clinical value and the long term outcomes they can expect.
• Maintain momentum through thoughtful follow up, accurate CRM use and clear next steps.

• 50% Inbound and 50% Outbound – You should be driven to contact a database of over 50,000 contacts to ensure they find the right support.

Key Responsibilities

Clinically Informed Intake

• Conduct intake conversations that explore presenting concerns, risks, goals and family context. (You do not need to be a clinician)
• Identify suitability, contraindications and escalation points in line with clinical governance.
• Coordinate pre admission information, documentation and assessments with the clinical team.
• Manage enquiries from clients, families with professionalism and empathy.
• Support the collection of clinical documentation, referrals and relevant history to complete the intake process.
• Ensure information is handled in line with privacy, ethics and clinical governance requirements.

Client Engagement and Conversion

• Respond promptly across phone, email and digital channels.
• Lead structured discovery calls that balance care with commercial clarity.
• Guide individuals toward the right program through ethical, consultative sales practices.
• Manage a sales pipeline in HubSpot with accuracy, forecasting and consistent follow up.
• Re engage past or dormant leads with tailored outreach.
• Provide warm referrals to trusted partner facilities when we are not the appropriate clinical fit.

Coordination and Collaboration

• Liaise with clinical, nursing and executive teams to ensure seamless transitions from enquiry to admission.
• Support the intake team with documentation collection, medical and psychiatric reviews and admission scheduling.
• Participate in supervision, training and continuous improvement of intake processes.

About You

You thrive in roles that require empathy, structure, commercial focus and the ability to help people make considered decisions.

You will excel if you are:

• Experienced in intake, allied health, mental health support or premium service sales.
• Skilled in consultative selling, rapport building, active listening and guiding high value decisions.
• Comfortable managing a structured sales pipeline with clear conversion metrics.
• Emotionally resilient and confident in sensitive conversations involving trauma, addiction or acute stress.
• Strong with documentation, CRM systems and accurate record keeping.
• Able to work collaboratively within a multidisciplinary team with respect for clinical governance.
• Warm, professional and grounded in your communication style.

Clinical qualifications are welcome but not required. We encourage applicants from sales, support services, customer experience, allied health or any background where care, communication and structured decision support are central. Training will be provided.

Benefits

You will be part of a purpose driven organisation providing world class residential treatment programs. Our values of Respect, Excellence, Integrity and Hope guide everything we do.

You will enjoy:

• Competitive base salary with performance incentives
• Wellbeing allowance, wellbeing leave and generous parental leave
• Ongoing training across sales, clinical skills and motivational interviewing
• Supportive team culture with supervision and professional development
• Beautiful working environments and a deeply meaningful mission

Who We Are

Sana Health Group provides premium residential care for individuals seeking recovery across mental health, addiction, trauma and complex wellbeing challenges. Our biopsychosocial model of care combines psychological, medical and therapeutic expertise within serene, private settings designed for deep restoration. Clients trust us with their most vulnerable moments and we honour that trust through exceptional care, personalised programs and a commitment to long term outcomes.

How to Apply

Please submit your resume and a one page cover letter outlining:

• why this role resonates with you
• how your background aligns with the role
• the values and interpersonal qualities you bring to supporting clients at Sana Health Group

Sana Health Group acknowledges Aboriginal and Torres Strait Islander Elders past, present and emerging and is committed to supporting a culturally safe and inclusive environment.