About RSPCA Queensland
For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals – whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.
Our Purpose: We exist for animals to live better lives.
About the Role
At RSPCA Queensland, our people play a vital role in improving the lives of animals every day. We’re looking for a Learning & Development Partner who is passionate about building capability, supporting frontline teams and improving training in a practical operational environment.
This role partners closely with operational leaders, subject matter experts and frontline teams, with a primary focus on Operations Training, to identify training needs, strengthen workforce capability and improve operational outcomes. You’ll play a key role in ensuring our people have the skills, knowledge and confidence they need to deliver safe, consistent and effective animal welfare services.
Combining learning solution design, training coordination, stakeholder partnering and reporting, this is a fantastic opportunity for someone who enjoys both the consultative and hands-on aspects of learning and development in an operational environment.
What We’re Looking For
You’re a collaborative, curious, proactive learning professional who enjoys working closely with leaders to understand capability needs and turn them into practical learning solutions.
You bring a strong understanding of adult learning principles and know how to make learning relevant, engaging and effective in a real-world operational environment. You’re organised, detail-oriented and confident managing multiple priorities, while also building strong relationships across a diverse workforce.
Most importantly, you’re passionate about helping people learn, grow and perform at their best. You get genuine satisfaction from seeing people build confidence, develop new skills and apply their learning in ways that improve performance and deliver better outcomes.
What You’ll Do
In this role, you will:
- Partner with leaders, managers and subject matter experts, with a primary focus on Operations Training and operational frontline teams, to identify capability needs, training priorities and performance gaps.
- Conduct training needs analysis and recommend practical learning and performance support solutions aligned to operational requirements.
- Coordinate day-to-day training activities, including scheduling, enrolments, learner communications and workshop logistics.
- Manage training records, LMS assignments, completion tracking and learning administration.
- Support the development, coordination and maintenance of learning plans, workshops, guides, job aids and digital learning resources.
- Monitor learning activity, compliance requirements and completion rates through LMS reporting and training data.
- Coordinate mandatory WHS, compliance and operational refresher training across relevant teams.
- Provide leaders with visibility of training progress, completion requirements and capability development priorities.
- Evaluate learning effectiveness through learner feedback, participation data and operational insights.
- Identify opportunities to improve learning programs, resources and training processes.
- Support broader organisational learning and development initiatives and projects as required.
- Promote a positive learning culture and encourage accountability for ongoing development across the organisation.
What You’ll Bring to the Role
- Experience in Learning & Development, training coordination, capability development or a similar role, ideally in a frontline, operational, multi-site or compliance-driven environment.
- Experience partnering with leaders and subject matter experts to identify training needs and develop practical learning solutions.
- Strong understanding of adult learning principles and their application in workplace learning environments.
- Experience coordinating training programs, including scheduling, learner communications, training records and reporting.
- Experience using Learning Management Systems (LMS) to manage learning activity, compliance requirements and reporting.
- Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across operational and support teams.
- Excellent organisational skills, with the ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to influence and engage a range of stakeholders.
- Experience evaluating learning effectiveness and using insights to drive continuous improvement.
- Relevant qualifications in Learning & Development, Human Resources, Education, Organisational Development or a related discipline (desirable).
- Certificate IV in Training and Assessment and/or experience with digital learning tools such as Articulate 360 (desirable).
Why Join Us?
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Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
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Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
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Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
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Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.
At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments – from animal care to operations, outreach, and more.
Interested?
If this sounds like the perfect opportunity for you, apply today!
Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.
RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.
