Who we’re looking for
You’re someone who genuinely enjoys helping people and takes pride in making things run smoothly.
You’re organised, approachable and comfortable balancing student support with detailed administration.
You enjoy speaking with people and building rapport, whether you’re answering a question, helping
someone navigate their course or checking in on their progress. Phone contact is an important part of this role, so you’ll be confident picking up the phone and providing clear, friendly support.
You have strong attention to detail, adapt well when priorities change and enjoy being part of a team where everyone contributes. Previous experience in an administrative or customer-facing role is essential, while experience supporting students within a Registered Training Organisation (RTO) would be highly regarded.
REIWA Training (RTO 1927) is one of Western Australia’s leading providers of real estate education.
We deliver nationally accredited qualifications and Continuing Professional Development training, supporting industry professionals at every stage of their careers. Our reputation speaks for itself. With more than 800 Google reviews and an outstanding 4.8-star our students and members consistently recognise the quality of our training and the support they receive. In this role, you’ll play an important part in maintaining that exceptional experience.
Most importantly, you want to work somewhere that matters. REIWA is the peak body for Western
Australia’s real estate sector, supporting real estate agents, property managers and industry professionals across every corner of the state. If you’re looking for a role where your work has a genuine impact and you’ll be surrounded by a team that shares your commitment to helping others, this could be the opportunity for you.
The position
As a Training Administrator, you’ll be at the heart of the student experience—connecting with students every day, anticipating their needs and helping them feel supported, confident and on track throughout their learning journey.
This is much more than a traditional administration role. You’ll combine proactive student engagement with course coordination, bringing fresh ideas and looking for smarter ways to improve how we work and the experience we deliver.
You’ll join a close-knit, forward-thinking team that embraces new ideas, supports one another and shares a genuine commitment to delivering an exceptional experience for every student.
What you’ll be doing
- Proactively connecting with students by phone and email to provide guidance, answer questions and help keep them engaged and on track.
- Delivering friendly, responsive support and creating a positive experience at every stage of the student journey.
- Coordinating course administration, enrolments, completions and associated documentation.
- Maintaining accurate student and course records across aXcelerate, Salesforce and other internal systems.
- Identifying when students may need additional support and acting before issues arise.
- Supporting the development, review and continuous improvement of courses and learning materials.
- Working closely with trainers and the broader team to ensure courses run smoothly.
- Contributing to a collaborative, high-performing team where everyone takes ownership and supports one another.
To excel in this role, you should possess the following skills and experience:
- Experience in a student-facing role with a RTO is highly desirable.
- Previous experience in an administrative or customer-facing role.
- A genuine interest in helping people and delivering a positive student experience.
- Confidence communicating with students and members by phone and email.
- Strong attention to detail and commitment to maintaining accurate record.
- Excellent organisational and time-management skills.
- The ability to manage changing priorities in a fast-paced environment.
- Strong verbal and written communication skills.
- A collaborative and team-oriented approach.
- Solid computer literacy, including Microsoft Office.
- Experience using aXcelerate, Salesforce or another student management or CRM system would be highly regarded but is not essential training will be provided.
Applications are open to individuals with unrestricted working rights in Australia.
How to apply
Send your resume and cover letterl through the online application process. Confidential Inquiries can be made be contacting Kerry Akhurst at Kerry.akhurst@reiwa.com.au 9380 8262.
About REIWA
The Real Estate Institute of Western Australia (REIWA) is the peak body for the real estate sector, representing more than 90 per cent of active agents across the state. We advocate for policies that support a stable property market across all sectors including residential, commercial, industrial and
agricultural real estate.
With more than 100 years of industry leadership and local knowledge, REIWA provides real estate professionals and the public with data, insight and analysis to empower their property decisions. REIWA has a proud history of innovation as a PropTech pioneer, operating WA’s leading property listings site www.reiwa.com. REIWA is also a registered training organisation and curates a dynamic
program of events for industry and the broader community.
