Redcat builds the technology that powers Australia’s favourite hospitality brands, here and abroad. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs and mobile apps into one seamless ecosystem.
We’re a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how millions of people experience their favourite hospitality brands, you’ll feel at home here.
The Opportunity
Impacting more than 8 million consumers each month, we’re looking for a Senior Product Designer to own the consumer experience for Redcat’s online ordering, loyalty, and mobile app products used by our globally recognised hospitality customers.
This is a high-ownership role with direct influence on product strategy. Reporting to the CPO you’ll work closely with the CTO, Product Managers, and Engineering teams to translate real user and business needs into beautifully crafted & integrated experiences.
At Redcat we value understanding our customers needs and the problems they are trying to overcome. The product design role is an intrinsic role to our approach to product development, helping to identify the most important problems to solve, prototyping and testing with customers, and accelerating our time to market with modern tooling.
What you’ll be doing
- Deliver discovery, concept, interaction, visual design, and prototyping for features within your assigned product area
- Make independent design decisions that balance user needs, business outcomes, and technical constraints
- Plan and run evaluative research including usability tests and user interviews
- Use analytics, customer feedback, and post-launch data to drive iteration and define success metrics
- Synthesise findings into clear, actionable recommendations for product and engineering partners
- Contribute to and evolve Redcat’s design system; introduce new patterns and components with clear documentation
- Help shape design rituals, standards, and practices as a foundational member of the design function
- Partner with Product and Engineering across the full development cycle – from problem framing through to customer implementation
- Facilitate design reviews and present work to stakeholders, clearly articulating trade-offs
- Influence feature prioritisation through user-centred, evidence-based arguments
- Build strong working relationships across disciplines and create internal advocates for design thinking
What You’ll Bring
Experience
- 5-7 years designing digital products, with a strong portfolio across responsive web and/or native mobile applications
- Portfolio demonstrating strategic thinking, clear process, and measurable outcomes across complete features and user journeys
- Demonstrated experience embedded in cross-functional product teams
- Track record of independent end-to-end feature ownership, from problem framing to shipped product
- Experience contributing to or evolving design systems, including tokens, components, and governance
- Strong written and verbal communication; comfortable presenting work and rationale to stakeholders, customers and executives
- Experience in B2B SaaS, hospitality, POS, payments, or platform products (highly desirable)
- Exposure to AI/ML feature design and responsible AI considerations (desirable)
Tools & Craft
- Deep proficiency in Figma and modern prototyping tools; produces high-fidelity, well-organised, well-documented files
- Strong understanding of responsive and adaptive design across web and native mobile
- Solid grasp of technical constraints (APIs, platform limitations, performance) and ability to collaborate substantively with engineers
Mindset
- User-centred and evidence-driven; able to connect design decisions to business outcomes
- Commercially aware – understands Redcat’s customers (hospitality and QSR operators) and the competitive landscape
- A natural collaborator who builds trust across disciplines and elevates the people around them, we win together
- Comfortable with ambiguity and energised by the challenge of shaping a growing design function
Inclusion at Redcat
At Redcat, we believe diverse perspectives drive better outcomes – for our team, our products, and our customers. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community. If you require adjustments to the recruitment process, please let us know; we’re happy to accommodate.
