Are you keen to join an innovative, market-leading Tech company?
Great opportunity for an Implementations Coordinator to join Rapid Global’s fun and friendly Client Services team!
About Rapid
Leading global companies choose Rapid Global to streamline their compliance and safety processes. Together, our suite of products offers an end-to-end solution that supports a culture of safety and compliance for businesses across Australia, the UK, Europe, South Africa, and the USA.
Our Team
We’re a diverse and talented team at Rapid Global, united by our mission: to make the world a safer place to work. Innovation is at the heart of what we do. We are constantly building the future of workplace safety and striving for growth, both individually and as a team. “Better” isn’t a goal for us; it’s our baseline.
We bring energy, purpose and genuine care to our work because we know that behind every software solution is a human whose safety matters. Our culture is grounded in collaboration, community and efficiency, with a strong focus on supporting our people and creating meaningful impact for our customers and users.
At Rapid, we’re more than coworkers. We’re a community empowered to make a difference. We invest in development, back each other and celebrate shared wins. To learn more about our team, our values and what it’s like to be part of Rapid Global, visit rapidglobal.com.
About the Role
As an Implementation Coordinator at Rapid, you’ll join our established Client Services team and play a key role in taking client projects from planning through to successful implementation. Once a sale has been made, you will become the primary point of contact, coordinating stakeholders, managing timelines and ensuring the solution delivered matches the sales order and client expectations.
You’ll use your strong client service skills and technical aptitude across our products to manage multiple implementations at once, conduct client administrator training (online and face to face), complete final implementation audits, and look for opportunities to enhance value for our clients.
This role is available as a permanent full-time position.
To be successful, you’ll have:
- Experience in a client-facing role (implementation, onboarding, customer success or similar)
- Strong technical aptitude, with the ability to quickly learn and confidently use software systems (JIRA experience highly regarded)
- Demonstrated ability to coordinate multiple projects or tasks at one time and meet deadlines
- Excellent communication skills (verbal and written), including experience running client meetings or training sessions
- Proven problem-solving skills, including managing conflicts and addressing risks or issues proactively
- Strong organisational skills and attention to detail
- Ability to work both autonomously and collaboratively within a team environment
What we can provide for you:
- Level up your career from day one. We know growth matters, so you’ll have access to hands-on career development designed to build real capabilities and set you up for your future career, including regular check-ins focused on skills growth, not just tasks
- Get a feel for our culture. Jump onto our @RapidGlobal Instagram to see what life here looks like: think coffee carts, STEPtember challenges, escape rooms, tree climbs, go-karting, team lunches and plenty more wellness initiatives.
- We love celebrating wins. Our reward and recognition program highlights your impact, big or small.
- Everything you need to succeed. All training and tech tools provided, so you can hit the ground running.
- A team you’ll actually want to work with. Join a fun, passionate, high-performing crew in a relaxed, supportive atmosphere,
If this sounds like the next step for you, then apply now with your resume and cover letter.
We believe great teams are built through diversity, inclusion, and representation. No matter who you are or where you come from, you’re welcome here. We encourage applicants from all backgrounds and are committed to creating a gender-balanced workforce. If this role excites you and you want to be part of a team that cares and collaborates, we’d love to receive your application.
Respectfully, no recruitment agencies.
We look forward to hearing from you!
