About Queenslanders with Disability Network (QDN)
QDN has a rich history of 25 years as an organisation of, by, and for people with diverse disability. Our work is centred around a thriving, state-wide network of over 3,000 people with disability and their supporters. Together we inform, connect, lead, and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do.
Our vision is that people with disability are active and valued citizens of Queensland.
Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.
Our motto is ‘Nothing about us, Without us’. Meet our members and learn more about QDN by watching our membership campaign video.
QDN exists to:
•promote and maintain active, vibrant networks
that inform our work
•let people know about the lives of people with
disability and how to best talk with us
•influence governments and others to bring about
full and equal participation and citizenship, and
•grow an independently sustainable, effective and
accountable organisation that reflects our values, vision and mission.
PURPOSE OF THE ROLE
The Manager – Operations and Organisational Support is a senior
operational leadership role responsible for strengthening QDN’s organisational
coordination, systems capability, workforce operations and operational support
services.
The role provides oversight of key operational functions including administration,
front office coordination, HR operational processes, WHS coordination, systems
ownership and process improvement. It supports QDN to improve operational
consistency, reduce manual administration and strengthen operational support
functions to effectively meet current and future organisational needs.
KEY RELATIONSHIPS AND REPORTING STRUCTURES
The Manager – Operations and Organisational Support
reports directly to the CEO and has line-management responsibilities with clear
delegations to make decisions within their area of responsibility.
This position works closely with the CEO, General Manager, Senior Leadership Team, managers, staff, members and external stakeholders.
Strong collaboration across teams is critical to ensuring effective operational
coordination and successful delivery of QDN’s projects, services and
organisational priorities.
POSITION SCOPE
The appointee has responsibility for the leadership, coordination and continuous improvement of QDN’s
operational support functions, including administration, front office services,
workforce operations, HR coordination, WHS oversight, facilities coordination
and operational systems.
The role supports continuous improvement of
operational systems and processes, including identification of opportunities to
better utilise automation and digital tools where appropriate.
The appointee will work within the requirements of
relevant legislation including the Queensland Human Rights Act, Fair Work
legislation, WHS legislation and QDN’s Quality System, demonstrating commitment
to continuous improvement and contributing to internal and external audit
processes as required.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The appointee will fulfil the accountabilities of this role
in accordance with human rights principles and QDN’s ethics, principles and
values as reflected in the organisation’s Strategic Plan 2024–2028.
Key responsibilities include, but are not limited to:
-
Operational
Coordination and Organisational Support
Provide leadership and oversight of QDN’s operational support functions,
ensuring effective organisational coordination, operational consistency
and responsive support across the organisation.
-
Administration
and Front Office Coordination
Oversee administration and front office functions to ensure efficient
operational support, continuity of service, positive member and
stakeholder experience and effective day to day organisational
coordination.
-
Workforce
Operations, HR and WHS Coordination
Provide operational oversight of workforce processes including
recruitment coordination, onboarding, induction, workforce administration,
employee lifecycle and IR processes and WHS systems to support workforce
capability, compliance and organisational sustainability.
-
Operational
Systems Ownership and Coordination
Coordinate and support effective utilisation of key organisational
systems including Employment Hero, CRM and other operational platforms,
ensuring system integrity, process consistency and improved reporting
capability.
-
Operational
Process Improvement
Identify, review and redesign operational processes to improve efficiency,
reduce duplication, strengthen coordination and reduce reliance on manual
and person-dependent processes.
-
Facilities
and Logistics Coordination
Oversee facilities, office operations, logistics and related operational
requirements to support safe, accessible and effective organisational
operations.
-
Continuous
Improvement and Operational Coordination
Lead continuous improvement initiatives across operational systems and
processes, to strengthen coordination, improve visibility and support
consistent organisational practice.
-
Systems
Innovation, Automation and Productivity Improvement
Identify opportunities to utilise automation, digital tools and
approaches to streamline repetitive operational tasks, improve
productivity and enable greater workforce focus on higher value member,
stakeholder and engagement activities.
-
Workforce
Sustainability and Organisational Resilience
Support workforce sustainability through improved cross-skilling,
succession planning, knowledge sharing and stronger operational support
structures across QDN.
-
Other
Duties
Undertake other responsibilities consistent with the level and scope
of the role as directed by the CEO.
ESSENTIAL KNOWLEDGE, SKILLS AND ATTRIBUTES
The essential knowledge, skills
and attributes of the appointee include:
•Relevant tertiary qualifications in business,
operations management, human resources, organisational development or a related
discipline, or demonstrated equivalent experience.
•Demonstrated experience in operational
management, organisational support services or business operations within
complex service, community, consulting or not-for-profit environments.
•Demonstrated experience in Human Resources
operations, workforce coordination and Workplace Health and Safety systems.
•Demonstrated experience implementing and
improving operational systems, workflows and organisational processes.
•Strong analytical and problem-solving capability
with the ability to identify inefficiencies and implement practical solutions.
•Demonstrated experience supporting operational
improvement, process redesign and continuous improvement initiatives.
•Demonstrated ability to implement change in a
practical and collaborative manner, supporting staff through processes and
systems improvements.
•Strong leadership capability with experience
supporting and developing staff and building collaborative team cultures.
•High level interpersonal, communication and
stakeholder engagement skills.
•Strong digital literacy and openness to
innovation, including automation and AI-enabled operational improvements.
•Appreciation of the working philosophies, values
and operating realities of the not-for-profit and disability sectors.
ABOUT OUR WORKPLACE
Benefits of joining us include;
-
Meaningful, member-led work: You’ll have the opportunity to learn from and work alongside people with disability to work together towards creating a more inclusive community. Meet our members and learn more about QDN by watching our membership campaign video.
-
Competitive remuneration: $63.13 – $65.77 per hour plus 12% superannuation and 17.5% leave loading.
-
Salary sacrifice: Option to package up to $15,900 annually to increase your take-home pay.
-
Supportive, inclusive team: A friendly and inclusive workplace where diverse perspectives are valued
-
Accessible office in central location: Our offices are close to public transport in Spring Hill
EQUALITY STATEMENT
QDN is an equal opportunity employer. We celebrate diversity and welcome applications from people of all backgrounds, identities and cultures. We deeply value lived experience and strongly encourage applications from people with disability, and from people with family or community connections to disability.
QDN is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.
HOW TO APPLY
QDN recognises that people bring different experiences, strengths and access needs. We’re committed to an accessible recruitment process and workplace. If you need adjustments at any stage, please get in touch.
To apply, please submit:
- Your resume
- A cover letter (maximum 2 pages) outlining your interest in QDN and this role, and the skills, approach and experience you will bring to the role.
Applications must include both a resume and a cover letter to be considered.
Application close at 5pm on Friday 17th July 2026.
For questions or to request adjustments, contact applications@qdn.org.au or call 1300 363 783.
