About Us:
PTC Phone Tech & Comm is the market leader in Mobile & Tech, driven by our core values: Simplicity, Sincerity, Trust, Challenge, and Teamwork. Since 2009, we’ve led the industry, offering exceptional phone accessories and express phone repair services with over 80 stores. Committed to delivering quality and innovation, our diverse selection includes high-quality mobile phone cases, screen protection, and repair parts. Join us on an exciting journey of growth and success in the Mobile & Tech industry!
Our Mission
At PTC, our mission is to provide the best solutions for smart devices.
About the role:
Are you proactive, detail-oriented, and passionate about delivering outstanding customer experiences? If so, we’re looking for a Retail Support Manager to join our team, this role will be based in the Newcastle area. This role is crucial in driving the success of our retail unit by providing support in both sales and operations aspects. You’ll play an active role in achieving PTC’s performance goals in your assigned area, ensuring a seamless experience for both our team and customers.
Reporting to the Sales Manager, you will play a pivotal role in the smooth operation of the store, actively contributing to its success in both sales and operations. As a hands-on and inspirational leader, you’ll thrive in our fast-paced and dynamic retail environment.
Not only will you oversee your team’s performance, but you’ll also lead by example, ensuring exceptional customer experiences at every touchpoint. With confidence and dedication, you’ll go above and beyond to delight both new and returning customers, setting a high standard for customer service excellence.
Key Responsibilities:
Sales Support:
- Greet and assist customers in a friendly and professional manner.
- Provide product information, recommendations, and demonstrations.
- Actively engage with customers to understand their needs and preferences.
- Process sales transactions accurately and efficiently.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain a neat and organized sales floor, including product displays.
- Assist Store Leaders in achieving sales targets and outcomes.
Operations Support:
- Assist in executing operational strategies.
- Implement new programs and promotions.
- Monitor inventory and ensure stock availability.
- Ensure store standards align with company policies.
- Adhere to and communicate company policies and procedures.
To be succeed in this role, you will be:
- A genuine passion for mobile & tech!
- Experience managing a team of high performing sales staff within the Retail Industry
- A humble and authentic attitude to work and be reliable and committed
- Experience working to and exceeding all budgets and KPI’s
- Hard working and motivated to achieve goals and commissions
- A passion for an excellent customer experience
- Experience training and developing your team members.
Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
Challenge: Challenge, excel, succeed.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What’s in it for you?
Work-Life Balance: Prioritize your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff’s needs.
Salary and Compensation: Be rewarded fairly for your skills and dedication. Competitive salary and performance-based bonuses.
Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.
Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.
Plus: Enjoy staff discounts, ongoing training, and more!
Our Recruitment Process:
If you meet our criteria, we’ll schedule a brief phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we’ll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.
A final note: Police checks form part of the onboarding process at PTC. If it’s needed for your role, we’ll make sure the process is simple and well-supported
Join our team and start shaping the future of technology today! Apply now and be part of something extraordinary!
