About Us
At PointsBet, we have only built a fraction of what we have imagined.
Launched in Australia in 2017, PointsBet is committed to delivering the ultimate betting experience. As a global leader in the industry, our people are united by a shared mission: to push boundaries and elevate the thrill of the game – always with a focus on a safe, responsible experience for all users. Our diverse team brings together the best of tech, sports knowledge and creative vision to deliver an exciting platform for sports and racing enthusiasts worldwide.
About the Role
Role: Payments & Identity Agent
Reporting Manager: Payments and Fraud Manager
The Payments & Identity Agent is responsible for ensuring KYC Onboarding Operations run efficiently, and effectively at PointsBet. This includes oversight of:
- Customer Onboarding for KYC and Identity Clearing;
- Client Trust and Fraud assessments;
- Daily Operations around Payments & Identity Fraud;
- Operational Integrity and Availability of KYC Systems;
- Operational execution and accountability of customer payments.
This role will support the Payments and Fraud Manager to ensure PointsBet is best in class when it comes to processing signup KYC, and assisting with any Customer Due Diligence or corrective actions required in a timely and professional manner, across all stages of the customer lifecycle, including, but not limited to customer on-boarding.
- This role will require weekend work due to the nature of the gambling industry.
- Shift times will vary between 7am – 11pm Monday – Sunday.
- The key responsibilities outlined above apply to all operational jurisdictions (presently Australia & Canada).
Key Responsibilities:
- Completing day-to-day KYC Failure reviews and outbound calls to customers where required to correct Identity Information.
- Completing Manual Identity reviews, and Approvals at Signup and to correct any KYC failures with customers.
- Using the Client Trust Score to Performing Individual Fraud Reviews.
- Monitoring customer activity and undertaking customer profiling where there is large withdrawals or suspicious behaviour.
- The above responsibilities also include making phone calls to customers, sending/ replying to emails, liaising with the Customer Service team to assist with Onboarding, Identity, and Fraud related issues, conducting and resolving issues by taking action and seeing them through to resolution, recommending any updates to Management.
- Responds to Fraud and Payment reviews and operational approvals.
- Meeting all respective KPIs for Fraud and Payment operational reviews and approvals.
- Liaises with Payments & Fraud Manager to provide feedback on Fraud and Payment operations.
- Escalates and reports any material KYC & Fraud operational issues for PointsBet Australia to the Payments & Fraud Manager for day to day decision making.
- Be the contact for first level Australian support for KYC, Fraud, and Payment operations.
Skills Required:
- Fraud or Identity related Experience
- Strong communication, organisational, and prioritisation skills.
- Prior knowledge of KYC, Fraud, and Payment Systems.
- Previous experience in the wagering or identity industries a bonus, however is not a requirement.
Join us in our journey to change the game, innovate daily and create a platform that sports lovers across the globe can trust and enjoy.
Don’t meet every requirement on the job description? That’s okay! We encourage you to apply anyway. We are built different at PointsBet, because we think different. We value diverse perspectives and are excited to hear from applicants with unique skill sets. Your individuality and experience could be the perfect addition to our team.
