TRANSFORMING THROUGH TECHNOLOGY
PMY Group (PMY) exists to transform the way people operate and interact with public venues and places through technology. Within this we aspire to:
- Be leaders in the strategy, design, integration, and management of the Smart Technology Ecosystem within a public venue or place.
- Provide convenient and effective Next Generation Platforms to support venue operations and commercialisation.
- Deliver highly valuable and unique insights on operations and patron behaviour.
- Be the experienced, reliable, and trusted technology partner for the market.
We have proudly supported more than 1,000 clients globally, across four key regions (APAC, USA, UK and EMEA) and are focused on continuing our aggressive expansion through our end-to-end offering.
POSITION OVERVIEW
The Event Technology Manager (ETM) spearheads the ETS-01 Event Technology Management & Integration service, leading engagement and integration between all stakeholders to deliver agreed project outcomes. The ETM is responsible for the planning, coordination, implementation, operational management and continuous improvement of Event Technology Services across the event lifecycle. This role ensures all event technology solutions are effectively integrated, operationally supported and aligned with event objectives, stakeholder expectations, timelines and budgets.
The ETM works collaboratively with internal teams, Event Technology Service Providers, event delivery partners and operational stakeholders to ensure successful deployment, operation and decommissioning of event technologies and associated services. The role also contributes to the strategic evolution and innovation of event technology capabilities and roadmaps.
RESPONSIBILITIES
Oversee operational governance, management, integration, deployment, operations, decommissioning and reporting for Event Technology Services. Own, develop and manage milestones within key workflows including Design, Budget, Programming and Deployment. Maintain end-to-end ownership of the Event Technology Integration Plan (ETIP) and other Event Planning Documents (EPDs) Act as a key stakeholder in the Integrated Delivery Plan (IDP). Collaborate with and oversee Event Technology Service Providers, support personnel and delivery partners to ensure alignment of deliverables and operational outcomes. Identify opportunities for innovation and evolution of Event Technology Services, including technology upgrades, updates and roadmap planning. Ensure all technologies and services are contractually supported and operationally fit for purpose. Work with Technology Stakeholder Leads to plan technology service requirements, rollout activities and integration outcomes.
Oversee deployment, operational support, decommissioning and post-event reporting activities. Manage operational issues, incidents and escalations, including implementation of appropriate workarounds and resolution strategies. Support bump-in and bump-out activities and provide operational shift coverage as required. Ensure technology and technical support services are effectively delivered to end users, suppliers, partners and event personnel. Contribute to continuous improvement initiatives, operational readiness activities and service delivery optimisation.
KNOWLEDGE, SKILLS & EXPERIENCE
Demonstrated experience managing event technology services or similar operational technology environments within complex, high-profile events or organisations.
- Strong knowledge of IT services, systems, infrastructure and event technology equipment.
- Experience coordinating technology integration, deployment and operational support activities across multiple stakeholders and vendors.
- Strong project management skills with the ability to manage competing priorities, timelines and budgets.
- Excellent stakeholder engagement, communication and relationship management skills.
- Strong analytical, troubleshooting and problem-solving capabilities.
- Ability to manage operational incidents and escalations in fast-paced event environments.
- Demonstrated ability to collaborate effectively with cross-functional teams, suppliers and operational personnel.
- Understanding of operational governance, service delivery and technology lifecycle management.
- Ability to work flexible hours and support onsite operational activities during event delivery periods.
QUALIFICATIONS & CERTIFICATIONS
Relevant degree, diploma or certification in Information Technology, Computer Science, Engineering or a related discipline.
- Relevant or transferable experience deploying and supporting technology solutions for event teams or large-scale operational environments.
- Project Management certification or equivalent experience desirable (e.g. PRINCE2, PMP, Agile or similar).
- IT Service Management certification desirable (e.g. ITIL or equivalent).
- Relevant technical or vendor certifications considered advantageous.
