About Us
The Perth Bears are Western Australia’s newest professional sporting club, set to join the NRL in 2027. As a high-performance organisation, we’re committed to building strong foundations on and off the field to ensure long-term success. Joining our team means being part of a rare start-up opportunity in elite sport, where your expertise will directly shape the future of rugby league in WA and help deliver a lasting legacy for our community.
The Opportunity
We are seeking a dynamic, commercially driven Membership Operations Lead support the growth and delivery of the Club’s membership program.
Reporting to the Head of Consumer, you will deliver membership acquisition, retention, engagement and servicing initiatives while delivering exceptional member experiences across all touchpoints. The Membership Operations Lead will oversee membership operations, customer service, CRM management, reporting and membership communications to drive sustainable membership growth and revenue outcomes.
What You’ll Do
Membership Operations
• Oversee end-to-end membership operations including fulfilment, renewals.
• Manage membership platform and CRM systems.
• Ensure membership data integrity and reporting accuracy.
• Develop operational processes to improve efficiency and member experience.
• Manage membership seating allocation processes, where applicable.
Customer Experience
• Lead delivery of exceptional member service standards.
• Resolve escalated member issues and complaints.
• Develop member communication plans across email, digital and match day channels.
• Identify opportunities to improve the overall member journey.
Membership Strategy & Growth
• Drive membership sales revenue and achievement of annual membership targets.
• Identify opportunities to grow membership products, packages and benefits.
• Develop member engagement initiatives that increase loyalty and satisfaction.
Match Day Operations
• Oversee membership service delivery on match days.
• Coordinate membership activations and member servicing areas.
• Manage member ticketing and access requirements.
• Support premium membership and hospitality servicing where required.
Leadership & Team Management
• Lead, support and develop membership team members, including roles not directly reporting to this role.
• Establish team KPIs and performance expectations, where applicable.
• Foster a high-performance and customer-focused culture.
• Coordinate casual staffing requirements during peak periods and events.
Reporting & Analysis
• Prepare membership sales and performance reports.
• Monitor acquisition, retention and engagement metrics.
• Analyse member behaviour and trends to inform decision making.
• Provide recommendations to senior leadership on membership performance.
What We’re Looking For
Essential
• Minimum 3 years’ experience in membership, customer engagement or consumer business
• Demonstrated experience managing customer service or membership programs.
• Strong CRM and database management experience.
• Excellent written and verbal communication skills.
• Strong analytical and reporting capability.
• Ability to manage multiple priorities and deadlines.
Highly Desirable
• Experience within professional sport, entertainment or membership-based organisations.
• Experience with ticketing systems including Ticketmaster
• Leadership or team management experience.
Why Join Us?
• This is more than a job – it’s a once-in-a-lifetime opportunity to shape the commercial success of Perth’s first NRL team. You’ll be part of a start-up phase where your ideas, energy, and leadership will directly influence the club’s future.
• Shape a brand-new NRL club from the ground up.
• Be part of a once-in-a-generation sporting project.
• Work in a dynamic, ambitious, and supportive start-up culture.
• Leave your mark on rugby league in WA.
Working in a Start-Up Environment
The Perth Bears are a start-up organisation in a critical foundation phase. Like other roles recruited to date, this position is intentionally hands-on and will initially operate with lean support structures.
The role will be fully accountable for delivering, and operating the function, while the club grows. This is not a role with layers of administration or inherited systems. You will be required to design processes, integrate technology platforms, build relationships, solve problems in real time, and deliver outcomes concurrently.
Success in this role requires comfort with ambiguity, strong personal accountability, and the ability to move seamlessly between strategic planning and day-to-day execution.
How to Apply
If you’re ready to join one of the most exciting new ventures in Australian sport, we want to hear from you. Apply now with your CV and a cover letter outlining your experience and why you’re the right person to build the Bears’ future.
Please note that you will be sent a mandatory pre-screening questionnaire via email after submitting your application.
Important Information
This role is based in Perth, Western Australia and remote working opportunities are not available.
The Perth Bears are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability.
Please note, the Perth Bears do not accept unsolicited applications or requests for employment sent directly to the Club. Only applications submitted through the advertised channels will be considered.
Applications will be reviewed as received, we encourage early applications, as interviews may commence prior to the advertised closing date, and the ad will be closed early should a suitable candidate be identified.
Not open to recruitment agencies.
