Medical Administration Assistant
Canberra Emergency Care Centre (CECC)
Multiple roles available | Permanent Full-Time, Part-Time and Casual | Canberra, ACT
About the Canberra Emergency Care Centre
The Canberra Emergency Care Centre (CECC) is a new private emergency care service opening in July 2026, providing high-quality emergency care to the Canberra community.
This is an exciting opportunity to join a new healthcare service from the very beginning. As a founding member of the team, you will help shape the patient experience, contribute to a positive workplace culture and play an important role in establishing a high-quality emergency care service.
Working alongside experienced clinicians and healthcare professionals, you will be part of a team that is committed to delivering exceptional care when people need it most.
The CECC is operated by Private Emergency Health Australia (PEHA), Australia’s leading specialist operator of private emergency departments and emergency care centres.
The Opportunity
As an Administration Assistant, you will be one of the first people patients meet when they arrive at the CECC. Your friendly and professional approach will help create a positive experience for patients and their families during what can often be a stressful time.
You will support the day-to-day operation of the centre through front desk services, patient administration and billing activities, while working closely with the clinical team to ensure the service runs smoothly and efficiently.
The role reports directly to the Practice Manager.
We are recruiting for multiple positions, including Permanent Full-Time, Permanent Part-Time and casual.
What You’ll Be Doing
Front Desk and Patient Services
- Welcome patients, families and visitors in a professional, friendly and compassionate manner
- Register patients accurately and efficiently while maintaining clear communication regarding waiting times and processes
- Manage incoming phone calls, emails and general enquiries
- Work closely with clinicians and nursing staff to support patient flow and service delivery
Administration
- Prepare, process and maintain clinical and administrative documentation
- Manage correspondence, referrals and internal communications
- Maintain accurate electronic and paper-based records in accordance with privacy and record-keeping requirements
- Support the day-to-day administrative needs of the centre
Billing and Financial Administration
- Process Medicare, DVA, WorkCover and private billing accurately
- Assist with account enquiries and follow-up of outstanding accounts in accordance with policy
- Complete end-of-day banking processes and promptly report discrepancies to the Practice Manager
Quality and Team Contribution
- Follow PEHA policies, procedures and accreditation requirements
- Report incidents, risks and compliance issues within required timeframes
- Contribute positively to team culture and continuous improvement initiatives
- Support a safe, respectful and patient-focused workplace
About You
You are organised, approachable and take pride in providing excellent service. You enjoy working with people, pay close attention to detail and remain calm and professional in a busy environment.
You will bring:
- Experience in a healthcare, medical administration or customer service environment
- Excellent attention to detail and commitment to accuracy
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- The ability to remain calm, professional and compassionate in a fast-paced environment
- A strong commitment to patient confidentiality and privacy
- Experience with Medicare or private billing processes (highly regarded)
- Completion of Year 12 or equivalent
- A current National Police Check, or a willingness to obtain one before commencement
Why Join Us?
- Join a new healthcare service and help shape its future from day one
- Work alongside a supportive and collaborative multidisciplinary team
- Be part of a workplace that values professionalism, respect and patient-centred care
- Access training, development and career growth opportunities
- Benefit from the support of a growing national organisation with expertise in private emergency care
- Make a meaningful contribution to the health and well-being of the Canberra community
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and preferred employment type (full-time, part-time or casual). Applications will be reviewed as they are received, and early applications are encouraged.
PEHA is committed to providing a safe, inclusive and respectful workplace. We welcome applications from people of diverse backgrounds and experiences.
