About us:
Pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises.
Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.
Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.
At Pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.
Why join us?
- Be part of an exciting Tech Scale-up, with teams across Australia and the USA.
- Enjoy flexible working arrangements and a great work-life balance.
- Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion!
- Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career.
- Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy.
IT Operations Analyst
Our IT team plays a critical role in keeping our team connected, secure and set up to scale. They support the systems, tools and devices that power day-to-day work across the business, while continuously improving the employee technology experience. It’s a collaborative, hands-on team that combines responsive support with a strong focus on operational excellence and smart, scalable solutions.
Responsibilities
As the IT Operations Analyst, you’ll own the day-to-day IT environment and support how we scale. This is a hands-on role suited to someone who enjoys solving problems, improving operational workflows, and creating order from complexity.
Your focus will be on supporting and improving the internal IT environment across the business. From onboarding new starters to improving support workflows and managing the device fleet, this role directly impacts the employee experience and operational reliability across the business.
- Manage internal IT support and act as the primary escalation point, resolving issues across hardware, software, network, access and collaboration tools.
- Support day-to-day IT operations to maintain a stable, secure and reliable end-user environment.
- Manage the full endpoint lifecycle, including device provisioning, configuration, deployment, patching, compliance and decommissioning.
- Maintain accurate IT asset records and visibility across the device fleet.
- Administer user accounts, permissions and access changes across internal systems and Microsoft 365 in line with least-privilege principles.
- Support onboarding and offboarding processes to ensure timely access provisioning and removal.
- Support workplace technology including Microsoft 365, Teams, Slack, meeting room tools and AV setup, and coordinate with external vendors where needed.
- Build and maintain IT documentation, knowledge base content and process improvements that reduce recurring issues and improve user experience.
About You
- Experience supporting internal IT operations in a SaaS or corporate environment
- Strong experience with Microsoft 365, Teams, Slack, and workplace collaboration tools
- Experience supporting a Mac environment and familiarity with Apple Business Manager
- Hands-on experience with endpoint management platforms (e.g. Intune, Jamf)
- Understanding of identity and access management concepts
- Strong troubleshooting, prioritization, and communication skills
We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.
A few more things…
Successful candidates joining the team will need to complete a National Police Record Check.
Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.
We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.
