PORTER
Paradox Sydney | Full -Time | Sydney CBD
About Paradox Hotels
We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.
With six exceptional hotels in destinations including Vancouver, Singapore, Phuket, Kunshan, and two independently branded properties in Whistler, Summit Lodge Whistler and Aava Whistle, our footprint is growing rapidly. New openings in Kuala Lumpur, Bangkok and other global cities are set to continue this exciting journey.
At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.
This is Paradox
Where stories unfold freely, and luxury finds new meaning.
Our Hotel
Set within the beautifully preserved 169-year-old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.
Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.
Why work with us
At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive.
You’ll enjoy:
- A supportive, professional environment where teamwork and service excellence are genuinely valued
- Ongoing skills development through hands-on training and mentoring
- Exposure to multiple food and beverage outlets; restaurant, bar, in-room dining, and banquets
- Opportunities to enhance guest experiences and contribute ideas for improvement
- Complimentary daily staff meals prepared by our talented chefs
- A complimentary overnight stay after 90 days of employment
- Volunteering and Responsible Business initiatives
- Active Social Club with fun, team-bonding activities
- Employee of the Month and Employee of the Year awards
- Special accommodation rates for team members, family, and friends across Paradox hotels worldwide
- Complimentary uniforms and professional presentation standards
The Role
As a Porter, you will be responsible for delivering outstanding guest service while maintaining the elegance and efficiency of our lobby and entrance areas. As the first point of contact for many of our guests, you will play a vital role in setting the tone for their stay, ensuring every arrival, interaction, and farewell is seamless and exceptional.
General Responsibilities
Deliver Exceptional Service
- Welcome & assist guests with a warm, professional and personalised service throughout their stay
- Assist guests with luggage, arrivals, departures and general enquiries, ensuring a seamless guest experience.
- Provide knowledgeable recommendations on hotel facilities, services and local attractions.
- Promote the hotel’s restaurants, bars, meeting facilities and guest services where appropriate.
- Anticipate guest needs and respond promptly to requests with a genuine commitment to service excellence
Support Hotel Operations
- Maintain the presentation and cleanliness of the hotel entrance and lobby areas to the highest standard.
- Assist with valet parking and safely park guest vehicles where required.
- Respond promptly to guest requests and internal operational calls, supporting other departments as needed.
- Accurately record guest requests and maintain relevant operational logs.
- Manage lost property in accordance with hotel procedures.
- Replenish promotional material and ensure public areas remain welcoming and well presented.
Contribute to a High-Performing Team
- Work collaboratively with all hotel departments to ensure smooth day-to-day operations.
- Communicate effectively with guests, colleagues and leaders.
- Attend team briefings and training sessions to remain informed of operational priorities.
- Handle guest concerns professionally, escalating matters where appropriate.
- Demonstrate professionalism, integrity and respect in every interaction while consistently representing the values of Paradox Sydney.
About You
You’re a professional who thrives in a fast-paced, guest-focused environment and understands that genuine care makes all the difference.
You will bring:
- A warm, professional, and guest-focused attitude
- Strong communication and interpersonal skills
- Ability to lift and carry up to 32 kg
- Confidence driving vehicles for valet service (full, valid license required)
Pay & Conditions
This is a Level 2, Grade 2 position under the Hospitality Industry (General) Award. You’ll be rostered on a rotating Monday–Sunday schedule in line with business operations.
Working Rights
Applicants must have valid and ongoing Australian working rights to be considered.
Join the Paradox Sydney Team
If you’re ready to take the next step in your hospitality career and be part of a global collection redefining modern luxury, we’d love to hear from you.
Candidates who have previously submitted an application for this role will continue to be considered and are not required to reapply.
