AI Job Summary

Experience in a customer-facing role such as retail sales, customer service, banking, finance, insurance, or hospitality
Experience presenting finance and insurance options to customers
Experience maintaining customer relationships before and after delivery, including follow-up and retention

Role Type

On-site • Permanent • Full-time • Associate

Description

Business Manager / Aftermarket Customer Care Consultant

Join a Growing Automotive Group

We are seeking a motivated and customer-focused Business Manager / Aftermarket Customer Care Consultant to join Caloundra GWM.

This is a unique hybrid role combining vehicle finance and insurance (F&I), aftermarket sales, and customer care responsibilities. Previous automotive experience is desirable but not essential. We are happy to train the right person who has a strong retail, sales, customer service, banking, finance, hospitality, or relationship management background.

If you enjoy building relationships, helping customers, and achieving results, we would love to hear from you.

About the Role

In this role you will work closely with our sales team and customers to:

Present finance and insurance options to vehicle purchasers
Promote vehicle protection products and aftermarket accessories
Assist customers through the vehicle delivery process
Maintain strong customer relationships before and after delivery
Conduct customer follow-up and retention activities
Ensure all finance and compliance documentation is completed accurately
Deliver an exceptional customer experience at every stage of the ownership journey

What We’re Looking For

Previous experience in retail sales, customer service, banking, finance, insurance, hospitality, or a similar customer-facing role
Strong communication and interpersonal skills
Professional presentation and a positive attitude
Ability to build rapport and establish trust with customers
Strong administration and organisational skills
Confidence working towards targets and KPIs
Current driver’s licence

Automotive, finance, or aftermarket experience is highly regarded but not essential as full training will be provided to the right candidate.

What’s In It For You?

Career development opportunities within a growing dealership group
Ongoing training and support
Diverse and rewarding role
Friendly and supportive team environment
Modern dealership facilities
Opportunity to earn performance-based incentives

If you’re passionate about customer service, enjoy helping people, and are looking for a long-term career opportunity, apply today.

Business Finance & Customer Care Consultant | Caloundra GWM