About OzHarvest:
OzHarvest is a leading food rescue organisation on a mission to ‘Nourish our Country’ by stopping good food from going to waste and delivering it to charities that help feed people in need. Through our education programs and our advocacy work, we hope to inspire others to change behaviour and help reach the national target of halving food waste by 2030.
About the Role:
The National Individual Giving Manager leads OzHarvest’s Individual Giving program nationally, driving revenue growth across acquisition, retention, regular giving, appeals and fundraising. This role is accountable for delivering annual Individual Giving revenue budgets and growth targets, while owning the end-to-end supporter journey to maximise lifetime value. You will lead a high-performing team and use data, insight and innovation to build a sustainable and scalable program that supports
OzHarvest’s long-term impact. Success in this role looks like a measurably larger, more loyal and more diverse supporter base, with stronger lifetime value, lower attrition, and a clearer view of which channels and audiences are powering our future growth.
This is a full-time position, with flexible WFH/in-office arrangements with some travel and in office days required.
Your Key Responsibilities:
Be a positive and effective team member and bring the OzHarvest values to life:
- Demonstrate each value in your actions and decisions
- Communicate honestly and openly and respectfully at all times
- Problem solve, provide solutions, be helpful, supportive and proactive
- Work collaboratively & positively with volunteers to support their experience at OzHarvest
- Commit to a growth mindset and respectful constructive feedback at all times
- Complete surveys, mandatory training and other employment requirements
- Everyone is an OzHarvestar – be an ambassador of our purpose and culture
Leading people and teams:
- Recruitment and induction of new employees
- Continuous conversations for the development and growth and management of the team
- Problem solve, provide solutions, advise and support the team
- Communicate openly and motivate the teams
- Help your team be the best they can be at OzHarvest and beyond
Responsibility areas:
- Lead the national Individual Giving strategy across all revenue streams, aligned to Development and organisational priorities
- Own and deliver revenue targets across acquisition, retention, regular giving and appeals, while building and feeding pipelines into mid-value, major giving and Gifts in Wills
- Translate strategy into clear, actionable plans with defined targets, timelines and ownership, identifying growth opportunities across audiences and products
- Lead the planning and execution of key fundraising campaigns and appeals, ensuring activity is insight-led and optimised for performance and ROI
- Oversee end-to-end fundraising activity, including agency and supplier performance
- Drive acquisition, retention, reactivation, upgrades and renewals across the supporter lifecycle, including growth of the regular giving program
- Develop and execute mid-value donor programs, including targeted journeys, engagement and upgrade pathways
- Deliver a seamless supporter journey across all touchpoints, strengthening engagement and understanding of impact
- Lead stewardship and engagement initiatives to deepen relationships and progression
- Lead structured testing and optimisation across campaigns and donor journeys (e.g. A/B testing, segmentation, creative and offer optimisation)
- Implement measurement frameworks and use data to inform targeting, personalisation and decision making
- Track, analyse and report on performance, including income, expenditure, ROI, forecasting and budgeting
- Lead post-campaign analysis and embed learnings to drive continuous improvement
- Work with Data and Technology teams to optimise CRM, marketing automation, AI-enabled tools and fundraising platforms to support scalable growth, improved supporter experiences and more efficient ways of working
- Partner across Marketing, Impact, Data and Operations to align messaging, activity and supporter experience
- Ensure integration between brand, storytelling and fundraising outcomes
- Experience managing external agencies and supplier relationships
- Lead, coach and develop the Individual Giving team, including setting KPIs, managing performance, building capability and fostering a high-performing and accountable team culture
At OzHarvest we are a small family and there are fabulous opportunities for each of us to work together to contribute to deliver on our purpose to Nourish our Country. These could include a range of reasonable additional duties from time to time as required.
Personal Specifications
Qualifications:
- Current and Valid Police Check
- Current and Valid Working with Children Check
Skills, Knowledge & Experience:
- Thorough understanding of the OzHarvest cause and values
- Demonstrated experience leading, managing and developing high-performing teams, including setting KPIs, performance management and coaching
- Experience managing external agencies, suppliers and strategic partners to deliver measurable
fundraising outcomes
- Experience managing internal and external stakeholder relationships
- Excellent problem solving, planning and prioritisation skills in a fast-paced environment
- Strong organisational and project management skills
- Demonstrated experience developing and delivering Individual Giving or direct marketing programs
- Experience developing, launching and growing structured regular giving programs
- Proven ability to drive acquisition, retention, upgrades and renewals across donor programs
- Experience creating and optimising donor journeys, particularly for regular giving audiences
- Strong knowledge of donor acquisition strategies and channels, including digital, F2F, telemarketing and direct response
- Experience managing multi-channel fundraising campaigns and delivering against revenue targets
- Demonstrated track record of growing Individual Giving revenue year-on-year through insight-led
acquisition, retention and optimisation strategies
- Strong analytical capability, including data segmentation, performance tracking and campaign optimisation
- Experience using CRM and marketing automation platforms (Salesforce and Marketing Cloud preferred) and interpreting data to drive decision making
- Sound financial acumen including budgeting, forecasting and ROI analysis
- Experience leveraging emerging technologies, including artificial intelligence (AI), automation and data-driven tools to improve fundraising effectiveness, supporter experience and operational efficiency
Personal Abilities and Aptitudes:
- A strong commitment and enthusiasm toward the purpose and values of OzHarvest
- Energetic, proactive and outcomes-focused, with a strong sense of ownership and accountability
- Strategic thinker with the ability to translate ideas into action and deliver results
- Strong leadership capability, with the ability to inspire, influence and develop high-performing teams
- Excellent stakeholder engagement skills, with the ability to build and manage relationships across all levels
- Confident communicator, with strong written and verbal skills and the ability to influence and engage diverse audiences
- Highly organised with the ability to manage multiple priorities, deadlines and stakeholders in a fast-paced environment
- Strong problem-solving mindset, with the ability to think critically and respond quickly to challenges
- Supporter-centric mindset, with a strong focus on delivering exceptional donor experiences
- Data-informed and commercially minded, with the ability to use insights to guide decision making
- Resilient and adaptable, with the ability to work effectively under pressure and navigate change
- Collaborative approach, with a willingness to contribute positively to team and organisational success
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At OzHarvest, there are fabulous opportunities for each of us to work together to contribute to
deliver on our purpose to Nourish Our Country. These could include a range of reasonable additional
duties from time to time as required.
To apply:
Please complete the online application process and attach your CV along with a cover letter that includes a brief message explaining “Why you would like to work at OzHarvest and in this role?” (creativity encouraged!).
Please note that only applications with a cover letter addressing the question above will be shortlisted.
OzHarvest is proud to be an equal opportunity employer that supports diversity, inclusion and belonging. Please note: If you have a Language or Cultural special consideration, a disability or impairment or use assistive technology, please let us know in your Cover Letter when applying. You can ask a support person to help you through the application and interview process.
