Employment OS for your Business

Team Leader

Enviro – Central Highlands – Tieri • Bayswater, Victoria 3153, Australia • Full-time
AI Job Summary
  • At least 2 years in customer service, including handling complaints and delivering excellent service.
  • Experience leading, supervising and supporting staff in an operational environment.
  • Familiarity with operational health and safety practices and adherence to PPE requirements.

Role Type

On-site • Permanent • Full-time • Management

Description

About Us

Outlook Australia is a proudly inclusive not-for-profit organisation dedicated to creating meaningful opportunities for people with disabilities and those facing barriers to employment. Through our Social Enterprise division, we deliver high-quality resource recovery services while empowering our diverse workforce.

We are currently seeking a Team Leader to assist with the operations at our CDS Bayswater Depot. This hands-on role ensures safe, efficient, and customer-focused weekend site operations.

About the role

The Team Leader is the key point of contact for weekend depot operations. You will oversee customer flow, ensure site safety and compliance, support staff on shift, and carry out daily operational tasks.

This is a hands-on supervisory role—ideal for someone who enjoys leading by example and keeping operations running smoothly.

Key responsibilities

  • Leading site operations on the weekends
  • Leading, supervising and supporting staff
  • Adhering to operational health and safety and acting in a safe manner
  • Ensure the business has a customer focus
  • Providing excellent customer service

What we are looking for

  • Working days – Wednesday to Sunday
  • Working hours 8am – 4pm
  • Strong reliability and communication skills
  • Ability to work independently and follow detailed procedures
  • Experience in customer service and handling complaints
  • Familiarity with WHS practices and PPE requirements
  • Cash handling experience
  • Computer literacy, including Microsoft Office
  • Strong physical fitness (this is a hands-on role)
  • Positive, supportive leadership approach

Why Join Us?

At our organisation, you will find more than just a job – you will discover a place to lead, grow, and contribute to something bigger.

  • Salary packaging benefits
  • Health and wellbeing support – a wide range of services to help you thrive inside and outside of work
  • A values-driven culture – where your leadership and ideas are valued, and your work creates lasting social and environmental impact.

How to Apply

Interested in this role? We’d love to hear from you! Send your resume or an expression of interest to recruitment@outlookaust.org.au

Additional Requirements

To keep everyone safe, successful candidates will complete:

  • A National Police Check
  • A pre-employment injury and health declaration form
  • A pre-employment medical assessment
  • Pre-employment reference checks
  • Drug and alcohol testing (including random testing on the job)

Diversity and Inclusion

Outlook is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and individuals from diverse backgrounds and abilities.

Join us today and play a key role in creating a more inclusive and sustainable future!

Company Overview

Outlook (Aust) Ltd works towards achieving its primary vision, which is an inclusive society for all. Outlook promotes the empowerment of people with disabilities and experiencing disadvantage to participate in community life.