About the role
The Partner Operations Associate supports the execution of key operational activities across Open’s strategic partnerships. You’ll work closely with The Head of Strategic Partnerships to help deliver partner projects, analyse performance, and resolve operational issues.
What you’ll do
Operational Execution
- Support day-to-day operational activities across partner accounts, ensuring tasks are completed accurately and on time.
- Assist with investigating issues, pulling data, and coordinating with internal teams to resolve operational problems.
- Help maintain documentation, partner requirements, and operational playbooks.
- Manage workflow activities in a management tool to align stakeholders, triage and prioritise work, track and report progress, and enable rapid, effective execution.
Partner Relationship Support
- Prepare materials for partner meetings, including data reviews, experience audits, and progress updates.
- Translate partner feedback into clear internal tasks or follow-ups under the guidance of more senior team members.
Cross-Functional Coordination
- Work with Product, Engineering, Insurance Ops, and Compliance to support delivery of partner changes or updates.
- Track and organise work in progress, helping ensure dependencies and blockers are clearly documented.
Performance Tracking & Insights
- Pull and analyse data to support reporting on conversion trends, customer experience signals, operational SLAs, or campaign results.
- Prepare insights and summaries to support senior team members and partner conversations.
Process, Governance & Continuous Improvement
- Help document operational processes and identify gaps or inefficiencies.
- Contribute to internal reviews and retrospectives, offering insights and supporting improvements.
What you’ll bring
- Strong analytical skills, comfortable with data, spreadsheets, and problem-solving.
- Clear communicator with strong attention to detail.
- Highly organised, able to manage multiple tasks in a fast-moving environment.
- Curious, proactive, eager to learn, and comfortable asking questions.
- Ideally some exposure to digital products, technology, or customer operations (not required).
This role is great for:
- Operators who want to take ownership of meaningful workstreams and learn how digital insurance products are built, run, and improved
- People who enjoy solving problems, getting into the details, and seeing how their work directly shapes customer experiences
- Individuals who want to develop strong operational, analytical, and cross-functional skills in a fast-moving tech environment
- Those who want to grow into broader partner, operations, or product roles over time – and are looking for a high-growth company where their responsibilities can expand quicklyCurious,
- motivated team players who want exposure to partners, product teams, and real customer impact early in their career
Role location
This role will be based in Sydney, with a hybrid working model (minimum 3 days in office, e.g. Monday, Tuesdays & Thursdays).
Benefits
It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with:
- Highly competitive compensation, including share options – we believe in paying people what they’re worth and having everyone in our company share in our success
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally – as you grow, your role can too.
- Flexible working – we are about impact, not time at your desk.
- We encourage freedom and responsibility, including the ability to work from anywhere.Paid
- company parental leave, supporting all parents as they balance career and family.
- Bonus 5 days of leave – additional paid leave designed to support rest and wellbeing once standard leave has been utilised.
- Personal development allowance – flexible annual benefit to support learning, wellbeing and personal growth.
About us
Open is a global tech company on a mission to make it easy for everyone to get the most from their insurance. We launched in Australia in 2016, opened our London office in 2022 and our Manchester office this year, rebuilding one of the world’s least digitally mature industries from the ground up.
We do this through three products that work together to put customers first, from start to finish. Open Embedded lets businesses offer insurance directly inside their own apps and websites – so customers can get covered without leaving the experience they’re already in. Open Agentic uses AI safely and responsibly to guide customers through buying a policy, answering questions in plain English so they understand exactly what they’re getting. Open Intel spots the moments when someone is most likely to need cover – like buying a car or moving house – and helps us reach them at the right time, in a helpful way.
We’re a Certified B Corporation with a global team across the UK, Australia and New Zealand.
Diverse perspectives and lived experiences make us better at what we do – across disability, ethnicity, gender identity, sexual orientation, age and neurodiversity. If your CV doesn’t tick every box, apply anyway. Let us know if you need any adjustments through the process and we’ll make it work.
Open is for builders – people who are intellectually curious, courageous and reject the idea that “it can’t be done”. If that sounds like you, apply and let’s build the future of insurance together.
