Love working with people and being part of a fast‑paced, dynamic environment? Join Cairns Airport as a Passenger Experience Coordinator and play a key role in creating a welcoming, smooth, and positive experience for every passenger who passes through our terminal.
This casual role offers one 7.6‑hour shift per week, making it ideal for someone
looking for regular hours with flexibility.
ROLE HIGHLIGHTS:
The Passenger Experience Coordinator role focuses on delivering excellent customer experiences
and flawless operations across the airport and partner agencies.
Key responsibilities include:
- Safely and efficiently managing airport assets
- Coordinating daily activities
- Acting as the main point of contact between operational teams and stakeholders
Building and maintaining good relationships with airlines, security, law enforcement,
border agencies, and concessionaires is essential for this role.
ATTRIBUTES WE VALUE:
- Team player mindset with a commitment to supporting colleagues.
- Ability to embody the core values of Cairns Airport
ABOUT YOU:
- Experience in an operational or facility management environment
- Relevant experience in aerodrome airside operations
- Tertiary qualifications in Management, Facility Management, Tourism or similar
- Aviation (Terminal or Airport Operations) qualifications
- Experience, knowledge and understanding of: Airport, Airline, Civil Aviation Safety and Aviation Security Regulations
- Excellent communication skills – both oral and written
- Ability to take control, accept responsibility and operate calmly in high pressure situations
- Excellent organisational, time, task and priority management
ELIGIBIILITY:
- Unrestricted rights to work in Australia
- Ability to obtain and maintain an Aviation Security Identification Card.
CAIRNS AIRPORT EMPLOYEE BENEFITS:
Access to 24/7 airport car parking for business and personal use.
- Employee Assistance Program and Mental Health Initiatives.
- Social atmosphere with special events hosted throughout the year.
- Free tickets for sponsored events and exclusive discounts at airport terminals.
Cairns Airport is dedicated to building a diverse team that mirrors the community we serve. We value inclusivity and diversity and welcome people who support and model the behaviours we promote in our workforce. We actively encourage applications from First Nations people, candidates from culturally and linguistically diverse backgrounds, members of the LGBTQI+ community, and people with disabilities. If you have any support or access requirements, we encourage you to advise us at time of application to assist your participation in the recruitment process.
