Coordinator Reception and Hospitality Services
• Location: Kensington
• Full-Time
• Monday – Friday
ABOUT THE ROLE
The Coordinator Reception and Hospitality Services (CRHS) is primarily responsible for the coordination of quality support services, which includes functions specific to the Ngala Residential Parenting Service as well as the broader organisation.
Reporting to the Operations Manager Clinical Services (Residential) the CRHS line manages the Support Service staff including Housekeeping, Kitchen, Administration, Bookings and Reception, with a strong emphasis on providing a high level of customer service and driving performance to client satisfaction and service efficiency.
DUTIES
Responsibilities include but are not limited to:
- Lead and coordinate the hospitality support services functions, with a focus on client satisfaction and continuous improvement.
- Recognise and develop opportunities to improve systems and processes in the areas of Hospitality Support Services and support a safety culture with a focus on risk-based assessment and practical mitigations.
- Responsible for the financial and human resources of the team.
- Ensure compliance with legislative and regulatory requirements.
ABOUT YOU
The successful candidate will be highly organised and have strong communication skills together with the following:
- Demonstrated commitment to outcome-driven performance and organisational achievement and the ability to lead team members in this achievement.
- Proficiency in Microsoft applications such as Excel, Word, Outlook and PowerPoint.
- Well-developed ability to problem-solve and implement practical solutions.
- Financial literacy and experience contributing to the management of budgets and cost centres.
- Demonstrated time management and organisational skills and ability to manage competing priorities.
- Demonstrated ability to foster positive working relationships with a diverse range of stakeholders.
ROLE REQUIREMENTS
- Able to work across other Ngala sites as required.
- Possession of a Working with Childrens Check.
- Possession of a current National Police Clearance.
- Possession of current WA driver’s licence.
WHY JOIN US
- Paid parental leave (up to 14 weeks)
- Discounted Private Healthcare
- Access to Employee Assistance Program (EAP)
- Refer a Friend Program ($500 for the referrer and $500 for the friend)
HOW TO APPLY
Applications are due by 5pm, Tuesday 21 July 2026 however shortlisting will commence immediately so we encourage you to submit your application promptly.
Click ‘Apply’ and follow the prompts to submit your CV.
If you have any queries, please contact Michelle Dillon, CEO, mdillon@ngala.com.au.
ABOUT US
At Ngala, we believe every child deserves the opportunity to be their best, and that raising children should be a joyful and rewarding experience.
After 130 + years of working with families across Western Australia, Ngala continues to use the latest research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today’s parents and children.
CULTURE
Our core values at Ngala are Human Connection, Integrity, Fairness and Creativity.
Ngala is an equal opportunity employer and promotes a workplace that actively seeks to include, welcome and value the unique contribution of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability.
We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.
To find out more about Ngala, visit www.ngala.com.au
