About NPS
As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023) and a leader in our chosen fields, New Plumbing Solutions (NPS) is continuing to grow nationally across plumbing, maintenance, civil, water operations and digital metering services.
From humble beginnings, NPS has grown into a national organisation supporting industry, government and water authorities across Australia. We are passionate about delivering high-quality essential services to the communities we support.
At NPS, our people and culture are a key part of our success. We are progressive, responsive, play as a team and genuinely give a sh*t about our people, customers and communities.
About the Role
We are looking for an enthusiastic and organised Scheduling Administrator to join our Water Operations Division based in Sydney.
This role is ideal for someone with scheduling or customer service experience who enjoys working in a fast-paced environment and being part of a supportive team.
You will support the coordination of field-based employees working across Metro and Regional Sydney, helping ensure jobs are scheduled efficiently and projects continue running smoothly.
Key Responsibilities
- Support daily scheduling and coordination of field employees
- Assist with monitoring, updating and validating work orders and job requests
- Answer inbound calls and assist with customer and field staff enquiries
- Liaise with clients, plumbers and subcontractors regarding scheduling and job priorities
- Assist with basic job diagnosis and triage
- Complete data entry, reporting and system updates
- Support quotation processing and administration tasks
- Ensure paperwork and documentation is completed and uploaded accurately
- Maintain accurate employee and subcontractor records
- Provide general administration and ad hoc support to the wider team
About You
You are proactive, organised and enjoy working in a busy environment where no two days are the same.
You will ideally bring:
- Previous scheduling or customer service experience
- Excellent customer service and compliant handling skills
- Strong communication both verbal and email
- Ability to problem-solve
- Ability to manage competing priorities and stay organised under pressure
- Good attention to detail and ability to follow processes
- A positive attitude and proactive mindset
- Strong computer skills including Microsoft Office
- Experience using job management systems such as Aroflo, Dataforce or Fulcrum is advantageous but not essential
- General knowledge of Metro and Regional Sydney is beneficial
Most importantly, you are a team player who enjoys helping others and providing great service.
What’s On Offer
- Join a growing national business delivering essential services
- Supportive team environment with full training provided
- Opportunity to grow your career within a rapidly expanding organisation
- Hybrid work arrangements available once fully trained & competent
- Great team culture with genuine development opportunities
- Monday to Friday role | 9:00am – 5:00pm
As part of our recruitment process, we use AI-enabled screening technology during the early stages of recruitment to support efficient and consistent application reviews. There is always a human element throughout the process, with our team personally reviewing shortlisted candidates and engaging directly throughout the recruitment journey.
New Plumbing Solutions is committed to providing equal employment opportunities and embracing diversity.
If this sounds like the right opportunity for you, we’d love to hear from you.
