Supporter Services Team Leader

About NeuRA

From advances in dementia and mental health to discoveries in chronic pain and falls prevention, Neuroscience Research Australia (NeuRA) has been at the forefront of neuroscience for over 30 years. We are an independent, not-for-profit, medical research institute dedicated to tackling the brain health challenges that shape our lives.

About the Role

We’re looking for an experienced Supporter Services Team Leader to lead our Supporter Services function. This is a hands-on leadership role where you’ll combine exceptional customer service, strong administration and data management skills with the opportunity to coach and support a small team.

You’ll supervise our Supporter Services Representative and casual staff while remaining actively involved in the daily work yourself—from responding to supporter enquiries and processing donations through to maintaining data quality and supporting fundraising campaigns. Working within the Fundraising team and closely with our CRM Specialist, you’ll play a key role in maintaining excellent data integrity, improving processes, ensuring the smooth operation of Supporter Services and excellent donor care.

About You

You’ll be someone who enjoys balancing leadership with hands-on operational work and takes pride in delivering exceptional service.You’ll bring experience leading or supervising staff in a Supporter Services, Fundraising administration or similar environment. 

Want to know more?  Full details about this role are outlined in the position description.  To apply, submit a covering letter and your resume. Closing date for applications is Friday 24 July

You must have the right to live and work in Australia.

Neuroscience Research Australia (NeuRA) is an Equal Employment Opportunity Employer. We are committed to promoting equality of opportunity and eliminating discrimination in all our employment policies and practices.

NeuRA acknowledges the traditional custodians of the lands on which we work, and extends respect to all Elders past and present.