Support Professional Team Leader – Disability Services
Join Our Team and Make a Meaningful Difference
At Neta Care Holistic Health Services, we are committed to empowering individuals and families through compassionate, person-centred support. We believe everyone deserves the opportunity to live a fulfilling, connected, and independent life.
We are seeking an experienced and passionate Support Professional Team Leader to provide leadership, operational oversight, and high-quality participant support within our Disability Services division. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about supporting people with disability, and is committed to delivering exceptional outcomes for participants and their support teams.
As a Support Professional Team Leader, you will play a key role in leading support staff, ensuring compliance with NDIS standards, managing participant supports, and fostering a positive and inclusive team culture.
Key Responsibilities
Leadership & Team Management
- Supervise, mentor, and support Disability Support Professionals.
- Provide coaching, guidance, performance feedback, and professional development opportunities.
- Lead team meetings, shift handovers, and staff communications.
- Assist with recruitment, onboarding, and training of new staff members.
- Promote a positive, collaborative, and participant-focused workplace culture.
- Ensure staffing levels align with participant needs, service agreements, and NDIS funding requirements.
- Support workforce planning, staff engagement, and continuous improvement initiatives.
Participant Care & Support Oversight
- Ensure person-centred supports are delivered in accordance with participant goals, preferences, and support plans.
- Monitor implementation and effectiveness of individual support plans.
- Promote participant independence, choice, dignity, and community inclusion.
- Support participants with complex needs, behaviours of concern, mental health challenges, and high-intensity support requirements.
- Oversee implementation of Behaviour Support Plans and restrictive practice requirements where applicable.
- Ensure participant safeguarding and duty of care obligations are consistently upheld.
- Support participants to develop skills, confidence, and greater independence.
Compliance & Documentation
- Ensure service delivery complies with NDIS Practice Standards, NDIS Quality and Safeguards Commission requirements, and organisational policies.
- Maintain accurate participant records, progress notes, incident reports, and service documentation.
- Conduct quality audits and compliance checks.
- Monitor restrictive practice reporting and compliance obligations.
- Ensure Work Health and Safety (WHS) requirements are followed across all service environments.
- Support continuous quality improvement and best-practice service delivery.
Communication & Stakeholder Management
- Build and maintain positive relationships with participants, families, guardians, advocates, and carers.
- Liaise with Support Coordinators, Allied Health Professionals, and external stakeholders.
- Participate in participant reviews, multidisciplinary meetings, and care planning discussions.
- Act as the escalation point for participant, family, and staff concerns.
- Maintain professional communication and stakeholder engagement at all times.
Operational & Administrative Responsibilities
- Oversee day-to-day household operations within Supported Independent Living (SIL) environments.
- Manage household budgets, groceries, participant expenses, and petty cash where required.
- Monitor medication administration and compliance processes.
- Coordinate participant appointments, transportation, and community access activities.
- Ensure properties remain safe, clean, functional, and compliant.
- Assist with rostering and service continuity planning.
- Support operational reporting and administrative functions.
Risk & Incident Management
- Respond effectively to incidents, emergencies, and crisis situations.
- Conduct risk assessments and implement mitigation strategies.
- Ensure incident reporting is completed accurately and within required timeframes.
- Provide guidance and support to staff during challenging situations.
- Support participants and teams following incidents or critical events.
- Promote proactive risk management and participant safety.
Essential Qualifications & Requirements
To be considered for this role, you must have:
- Certificate III or IV in Individual Support (Disability) or equivalent qualification; OR
- Diploma in Community Services, Disability, Leadership, or a related field.
- Current First Aid and CPR Certificate.
- Current NDIS Worker Screening Check.
- Current Working with Children Check (where applicable).
- Current Australian Driver’s Licence.
- Comprehensive motor vehicle insurance.
- NDIS Worker Orientation Module Certificate or willingness to obtain.
Highly Desirable Qualifications
- Diploma or higher qualification in:Community ServicesDisabilityMental HealthLeadership and Management
- Positive Behaviour Support training.
- Medication Administration training.
- Manual Handling training.
- Mental Health First Aid certification.
- Experience leading Supported Independent Living (SIL) services.
Experience Requirements
Successful applicants will demonstrate:
- Minimum 2–5 years’ experience working within disability services, community services, or Supported Independent Living (SIL) environments.
- Experience supporting participants with Complex support needs, Behaviours of concern, Mental health challenges, High-intensity support needs, Restrictive practices
- Previous experience as a Team Leader, House Leader, Senior Support Worker, or similar leadership role.
- Strong understanding of person-centred practice and participant-focused service delivery.
Key Skills & Competencies
Leadership & People Management
- Strong leadership, decision-making, and problem-solving abilities.
- Ability to motivate, mentor, and develop high-performing teams.
- Conflict resolution and staff management experience.
- Commitment to fostering a positive workplace culture.
Clinical & Support Knowledge
- Understanding of Behaviour Support Plans and Positive Behaviour Support.
- Knowledge of medication administration and healthcare supports.
- Crisis prevention, intervention, and de-escalation skills.
- Understanding of restrictive practices legislation and compliance requirements.
Administration & Compliance
- Excellent documentation and report-writing skills.
- Experience with rostering systems and workforce coordination.
- Knowledge of NDIS funding, reporting, and service delivery requirements.
- Strong organisational and time-management skills.
Communication & Stakeholder Engagement
- Exceptional interpersonal and communication skills.
- Professional communication with participants, families, staff, and stakeholders.
- Active listening, empathy, and relationship-building abilities.
- Strong problem-solving and conflict-management skills.
Additional Requirements
Demonstrated understanding of:
- NDIS Quality and Safeguards Commission requirements.
- Duty of Care and Dignity of Risk principles.
- Restrictive Practice regulations and reporting obligations.
- Work Health and Safety requirements.
- Participant safeguarding and human rights frameworks.
Flexibility to work:
- Rotating rosters
- Weekends
- Public holidays
- Sleepover shifts
- On-call responsibilities when required
Why Join Neta Care Holistic Health Services?
At Neta Care Holistic Health Services, our people are at the heart of everything we do. We provide a supportive and inclusive workplace where leaders are empowered to make a genuine difference in the lives of participants, families, and communities.
We offer:
- Ongoing professional development and leadership opportunities.
- A supportive and collaborative management team.
- Career progression pathways.
- A values-driven organisation focused on quality, integrity, and community impact.
- The opportunity to help shape and lead high-quality disability support services.
If you are passionate about leadership, person-centred care, and empowering individuals to live their best lives, we encourage you to apply.
Submit your current resume and cover letter outlining your experience and suitability for the role.
Only shortlisted candidates will be contacted by our Recruitment Team.
