AI Job Summary

Minimum 2 years in customer success, with strong written and verbal communication skills.
Experience making customer calls, presenting solutions, providing competitive analysis, and delivering product demos.
Working knowledge of Salesforce and related systems.

Role Type

Permanent • Part-time • Entry Level

Description

Major Accountabilities

Customer Success

Respond to customer questions relating to the platform

Engage with customers to understand their overall security strategy

Build, and support the services team with establishing trusted relationships with customers to drive successful outcomes

Work with clients and the team to ensure that delivery engagements are planned, scheduled and tracked effectively, be the central point of contact and manage expectations

Make customer calls, present solutions and provide competitive analysis

Create knowledge resources to assist in exceptional customer success

Conduct customer check-in’s to ensure satisfaction

Create and deliver presentations on new platform features/ functionality

Work with customers to ascertain technical requirements and propose solutions that deliver successful outcomes

Deliver product demonstrations as required

Manage customer engagement to ensure achievement of success criteria

Ensure continuous progress is made towards the successful conclusion

Platform Management

Review customer feedback and discuss with the team to add to the product roadmap or service offerings

Evangelise security best practice, research and knowledge sharing amongst customers and prospective customers

Services Delivery Management

Contribute to SLAs, reporting and project management

Graduate Security Consultant

Role Type

Description

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