About the role
As a Lending Specialist at MOVE Bank, you’ll help members navigate some of life’s biggest moments — whether they’re buying a home, consolidating finances, or planning their next step. You’ll be there to guide them with confidence, care and genuine support.
This is a role for someone who loves building relationships and making complex things feel simple. You’ll turn lending information into clear, friendly conversations that leave members feeling informed, reassured and empowered.
You’ll also play an important part in our digital-first journey, helping members embrace online tools and services while still delivering the personalised, human experience MOVE Bank is known for.
If you’re looking for a role where you can combine problem solving, lending expertise and meaningful member connection in a warm and supportive team, this could be the perfect fit.
What you’ll be doing
In this role, you’ll:
- Support members with home lending enquiries.
- Make lending concepts easy to understand through clear, warm and practical conversations.
- Manage lending applications end-to-end with accuracy, care and attention to detail.
- Build trusted relationships by taking the time to understand each member’s goals and needs.
- Help members confidently use digital banking and lending tools.
- Keep members updated throughout the lending journey with proactive, timely communication.
- Work towards lending targets while delivering an outstanding member experience.
- Maintain accurate records and notes to support quality outcomes and compliance.
- Collaborate with your team to deliver seamless and consistent service.
- Look for opportunities to improve processes and make the member experience even better.
About you
You’ll thrive in this role if you:
- Have experience in lending, credit assessment or financial services.
- Understand home and/or consumer lending products and processes.
- Can explain financial concepts in a simple, human and reassuring way.
- Bring strong communication and relationship-building skills.
- Take pride in getting the details right.
- Can manage competing priorities in a fast-paced environment.
- Enjoy working as part of a supportive, team-first culture.
Why join MOVE Bank?
At MOVE Bank, we’re building a digital-first, member-owned bank where people genuinely come first.
When you join us, you’ll become part of a team that cares deeply about our members and each other. We celebrate success, support growth and create an environment where you can do great work while feeling valued and encouraged.
If you want to bring your lending expertise to a role where relationships matter, service feels personal and your work truly makes a difference, we’d love to hear from you.
