Guest Services Administrator

About Morgans

Morgans is Australia’s most respected full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services. We pride ourselves on our people, expertise, core values, and diversity.

The Opportunity

Join the Morgans Retail Equities team as a Guest Services Administrator! In this role, you’ll be the first point of contact for all Morgans’ clients and provide high quality customer service both in person and over the phone to internal and external clients.

Benefits

• Eligible to participate in bonus scheme
• Learning and development opportunities including Morgans’ Mentoring program
• Discounted financial services, health care, gym memberships & more
• Positive impact on the community through the Morgans’ Foundation and paid volunteer days

What you will be doing

• Welcome clients, potential clients and visitors to the office
• Answer the telephone, answer queries (where possible), re-direct calls to Morgans staff members and Branches
• Ensure the Reception area is professionally maintained
• Assist with meeting room bookings
• Assist the Dealers Assistants in the Brisbane Dealing Room with administration requests where required
• Ensure the Corporate kitchen area is kept well maintained and monitor, order and replace consumables when required
• Provide support to Reception Manager when required

What you will bring

• Customer focus and service orientation
• Demonstrate a “How can I help you” attitude
• Excellent phone manner and verbal communication skills
• Experience in a support role within a client focused, corporate work environment
• Experience maintaining corporate calendar / meeting room bookings
• Passionate about providing excellent customer service
• Ability to build rapport with people at all levels across the business
• Pro-active with a willingness and ability to see tasks through to completion
• Strong typing accuracy and speed
• Excellent computer skills, with the ability and willingness to learn internal systems
• Ability to remain calm and professional whilst working within a busy environment
• Maintain an appropriate standard of dress and appearance to reflect the professional and corporate image of Morgans

Yes, I want to apply!

If you are interested in this role and would like to join the Morgans’ team, please click apply and submit your cover letter and resume. We believe in creating opportunities for everyone and welcome applications from people with diverse backgrounds and experiences. We can’t wait to hear from you!