Part-Time B2B Onboarding Specialist
Help bring our trade partnerships to life at Miss Amara
If you love building relationships and have a passion for interiors, this could be the role for you.
As our B2B Onboarding Specialist, you’ll guide interior designers, architects, and retail partners from their first interaction through to their first purchase, creating a seamless onboarding experience while helping grow Miss Amara’s thriving trade community.
This is a 25-hour per week hybrid role, with 4 days working from home and 1 day based at our Miss Amara Office/Distribution Centre.
About the Role
As a B2B Onboarding Specialist, you’ll be at the heart of our commercial growth, managing the full client journey, from initial onboarding through to their first purchase. You will focus on proactively converting leads into active members, speaking their design language, and ensuring our trade partners feel confident and supported. You’ll help us deliver the best experience possible, all while upholding our values of We Care, Be Transparent, FTLA (Fast Test Learn Adapt), Keep It Simple, and Best in Class.
What You’ll Do
- Own the onboarding journey: Guide clients step-by-step, ensuring they feel confident, informed, and excited about partnering with Miss Amara to elevate their projects and spaces.
- Data migration expert: Handle the finer details of client data and account setup with precision, ensuring accuracy and a smooth transition.
- Phone-savvy superstar: Build trust and rapport with clients over the phone, addressing their needs, speaking their design language, and solving challenges as they arise.
- Training guru: Deliver tailored sessions on our platforms and processes, helping clients master the tools they need to succeed.
- Collaborative problem-solver: Work closely with the Trade team, as well as Operations and Customer Experience (CX), to ensure seamless handoffs and a stellar client experience.
- Logistics & Samples: Once per week, support the distribution of samples to key clients from the warehouse.
What will help you succeed
You’ll likely bring:
- 5+ years’ experience in sales, preferably within interiors, homewares, furniture, or a related industry.
- A bachelor’s degree in Business, Marketing, or a related field.
- A genuine passion for interior design, styling, and creating beautiful spaces.
- Excellent communication and relationship-building skills, with confidence engaging clients at every stage of the sales journey.
- Strong negotiation skills and the ability to influence outcomes while building long-term partnerships.
- Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment.
- Comfortable learning new systems and explaining processes clearly to clients.
- Experience using tools such as Google Workspace, Shopify, and Monday.com (or similar CRM/project management platforms).
- A customer-first mindset with a drive to deliver exceptional service and achieve sales targets.
About Us
At Miss Amara, we’re reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we’ve grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we’re changing the game, and loving every minute of it.
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We care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it.
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Be transparent in our communication and always share a true picture of our business.
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Keep it simple in our systems, processes, and customer experience.
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Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.
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Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.
If this sounds like your kind of role, we’d love to hear from you! Apply now and let’s create something amazing together.
