This role is the frontend customer & brokers liaison for commercial & consumer collection matters. The primary purpose of this role is to manage the collection of debtors, ensuring a proactive and timely collection of outstanding amounts. You’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills and decision-making.
Roles and responsibilities
Managing Delinquent accounts
- Managing a large number of outbound or inbound calls efficiently and effectively.
- Build and establish relationships with customers and brokers with rapport and trust
- Speaking to early-stage customers for collection purposes and negotiate payment of outstanding debt.
- Send appropriate Emails and SMS to customers.
- Managing customer and Broker enquires via email and delivering exceptional service
- Detailed and accurate file action notes for all customer interactions and adding Checklist where required.
- Moving each account through a workflow to ensure high-quality and consistent actions are taken
- Bringing priority matters to the attention of the Team Leader for action/advice as appropriate
Ledger Management
- Managing your portfolio effectively to achieve maximum results
- Take ownership of the ledger and prioritize your daily task by time management
- Work autonomously and handle work with accountability
How to succeed
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.
We are looking for someone with the following:
- Tertiary qualification in banking, finance, commerce, economics, law or a related field
- Minimum of 2 years’ recent experience in collections environment within either a commercial bank or finance company
- Experience in an asset-backed collections environment is highly desirable
- Knowledge of collection procedures is essential
- Sound understanding of current legislative requirements, Corporations Act, NCCP, PPSA, AML & CTF and Privacy Act
- Must have Australian working rights (citizen or PR)
Benefits
We offer a robust benefits package to help support your health and financial security, plus you’ll enjoy:
- Hybrid working model – work 3 days in the office and 2 at home
- A culture that promotes growth
- Working out of a beautiful modern office in Sydney and virtually
- Fun, regular social events so you can get to know your coworkers
We Value Your Wellbeing
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners, including the prestigious Financier of the Year, Credit Team of the Year and Settlements Team of the Year awards. We’re also proudly “Great Place to Work” certified.
If you require further information please contact our Talent Acquisition Manager at sean.dossantos@metrofin.com.au
