Guest Service Agent

Part Time Guest Service Agent

As the flagship hotel for the Mercure brand within Australia, we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 12 conference rooms, and multiple food and beverage outlets.

Job Description

Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people? Mercure Sydney is on the lookout for a Full-Time Front Office GSA to become part of our energetic and welcoming team.

Your responsibilities will include:

Providing outstanding, personalised and engaging service to make every guest feel at home.

Managing guest check-ins and check-outs and maintaining accounts through our PMS, Opera Cloud

Responding to guest enquiries with a positive and solution-focused approach

Collaborating daily with departments like food & beverage and housekeeping to coordinate guest needs, requests, and experiences

Ensure collection and delivery of guest luggage

Provide a knowledgeable, efficient and helpful information service.

Ensuring workstations and hotel lobby remain clean and presentable

Qualifications:

Experience working in Front Office advantageous

A warm and friendly demeanor and able to make genuine connections with our guests

Be able to multi-task and effectively communicate with guests

Have attention to details and ability to work in fast-paced environment

Have excellent grooming and pride in presenting yourself well

Be available to work varied shifts from early mornings to late evenings, including weekends

Why Choose Us:

Great location at Mercure Sydney – close to all forms of public transport

The Team! You will be supported and working with a close-knit & fun team

Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day

Access to our Employee Assistance Program for overall wellbeing

Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.