The Company
MDA National is a not-for-profit doctor’s mutual, also known as an MDO (Medical Defence Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practising with confidence since 1925. Remaining true to our ‘doctors for doctors’ ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.
We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.
The Role
The Assistant Case Manager role is responsible for supporting the Dental Claims & Investigation Management team in the following by investigating and conducting allocated matters, undertaking file
reviews and ensure efficient progress of matters in accordance with documented protocols.
Responsibilities:
- ·Investigate and progress allocated dental legal matters in a timely, accurate and efficient manner in accordance with organisational protocols.
- ·Ensure matters are actively managed, updated and progressed in line with documented procedures,
service standards and timeframes.
- ·Respond professionally to enquiries from members, in-house legal staff, external lawyers, dental experts and independent experts.
- ·Conduct regular file reviews and recommend appropriate follow-up actions to support effective case
outcomes.
- ·Support Dental Case Managers in the management of dental legal matters as directed, including administrative and operational assistance.
- ·Liaise with the Underwriting team to ensure underwriting protocols are adhered to in decision-making processes.
- ·Maintain strict compliance with AHPRA requirements and relevant regulatory obligations at all times.
- ·Ensure accurate, complete and consistent use of the Case Management System (CMS) for
recording, monitoring and reporting matters.
- ·Identify opportunities to enhance proactive file management and contribute to improved case management practices.
- ·Review policies, procedures, processes and file lifecycles, and contribute to recommendations and implementation of continuous improvement initiatives.
Qualifications & Skills:
- ·At least 3 years’ experience in a claims support role in the healthcare, insurance or legal sector.
- ·Experience with personal injury claims is highly desirable.
- Formal insurance and/or legal qualifications would be beneficial, but not essential.
- ·Proactive, results-oriented, approaches challenges with a positive mindset and strong work ethic.
- ·Ability to adapt, embrace change and continuously develop new skills to support organisational growth.
- ·Excellent time management & workflow prioritisation to consistently meet deadlines.
- ·Collaborative and effective communicator, build and maintain strong relationships with teams and
stakeholders across the organisation.
- Demonstrates accountability, embraces feedback and navigates challenges thoughtfully & constructively.
What’s on offer?
- Attractive remuneration.
- Fantastic opportunity to join a well-established organisation with an outstanding team culture.
- Contemporary approach to staff development.
- Commitment to flexible working including a hybrid working environment.
- Modern St Leonards Office Location
- 24/7 access to Employee Assistance Program.
- HBF health insurance discount option.
- Generous health & wellbeing allowance in addition to salary package.
- Income protection insurance.
- 1 week of MDAN Additional Leave per annum.
- Up to 10 weeks Paid Parental Leave.
- Opportunity to purchase 2 weeks additional leave per year.
How to Apply
Please click the ‘Apply’ button and upload a copy of your CV.
Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!
For further information on MDA National’s work, culture and values, please visit:
Our website: https://www.mdanational.com.au/
Our social media: https://www.linkedin.com/company/118617/
To obtain a copy of the position description or to speak about this role in greater detail, please contact Nick Prest via email at humanresources@mdanational.com.au.
