Front Office Reception

Join our Team!

Front Office Receptionist – MainStay Suites Williamstown

Are you customer service-oriented with a passion for creating exceptional guest experiences?

MainStay Suites Williamstown is seeking a talented Front Office Receptionist to be the welcoming face of our brand.

Located on the waterfront of Williamstown, MSS Williamstown features 39 residences, comprising serviced apartments with studio, one or two-bedroom layouts, some private balconies & beautiful views.

Our extended stay government and corporate travellers keep us busy! This casual role is ideal for a hospitality/hotel professional or office administrator. Join us in creating memorable experiences for our guests (or ‘Residents’ as we call them) while gaining valuable accommodation industry experience and the potential for future growth within our organisation.

Key Responsibilities:

· Greet and assist Residents in a friendly and professional manner;

· Handle check-ins, check-outs, and reservations with precision and efficiency;

· Manage phone calls, inquiries, and correspondence to ensure top-tier communication standards;

· Coordinate with other departments to ensure seamless guest services.

Ideal experience you bring:

· Previous experience in a hotel front desk or reception role

· Effective communication and people skills

· Proficiency in MS Office and hotel management software

· Ability to multitask and thrive in a dynamic environment.

What We Offer:

· A supportive and collaborative work environment

· Opportunities for growth and career advancement within our organisation

· Full on-the-job training

· Uniform and equipment as needed.

If you are ready to be a part of our dedicated team and contribute to our commitment to excellence, we invite you to apply for the position at MSS Williamstown today!

All candidates must have the right to work in Australia and can show suitable evidence on request.

MainStay Suites Williamstown is an equal opportunity employer.