Call Centre Consultant

At Longton Compensation Lawyers, we are dedicated to helping Australians secure the compensation they deserve every day. Our focus is entirely on our clients: supporting them through every step of their compensation journey with expertise, empathy, and an innovative approach to legal care. We pride ourselves on delivering strong, efficient outcomes while continuously improving our knowledge and adapting to the evolving legal landscape.

Have you taken time away from work to raise a family, care for loved ones, or pursue other commitments? Are you ready to return to a supportive, professional workplace where your experience and people skills are valued?

We are seeking a motivated and friendly Call Centre Consultant to join our growing team on a full-time basis.

Role Overview

You will be the first point of contact for potential clients, handling inbound and outbound calls, booking appointments, updating client information, and providing exceptional customer service

Key Responsibilities

• Making and receiving telephone calls
• Following up enquiries and leads
• Booking appointments for our team
• Maintaining accurate records and notes
• Providing outstanding customer service
• Working towards achievable daily and weekly targets

Key Requirements

We are looking for someone who:

• Has excellent communication skills
• Enjoys talking to people and building rapport
• Is confident using computers and learning new systems
• Is organised and reliable
• Has a positive attitude and strong work ethic
• Previous call centre, customer service, administration or reception experience is desirable but not essential

Why Join Us?

• Full-time permanent position
• Monday to Friday
• Supportive and friendly team environment
• Full training provided
• Opportunity for career growth and development
• Ideal for someone returning to the workforce after a career break

We believe life experience is valuable. If you’re looking for an opportunity to restart your career in a supportive workplace, we’d love to hear from you.

Apply today and be part of a firm that puts clients first, values expertise, and supports your career growth every step of the way

How to Apply

Please submit your CV and Cover Letter by selecting APPLY, addressed to our Talent Acquisition team. Only shortlisted candidates will be contacted.